Sarah Collins
Caring Approach
Banks,ACT
1
Certification
16
years of professional experience
Dedicated, experienced Disability Team Leader with a proven record managing SIL operations and driving high-quality, person-centered support. Adapt at balancing hands-on participant engagement and operational leadership to ensure safe , well-run households. Strong background in NDIS compliance, precise medication documentation , incident reporting and maintaining seamless audit readiness. An approachable mentor ready to lead a stable, collaborative support worker team while fostering choice, dignity and independence for residents.
Work History
Team Leader
4 Years 10 Months- Coordinated SIL house operations and daily service activities
- Coordinated SIL house operations and daily service activities to ensure seamless delivery of support services
- Delivered person-centered support for individuals with complex care needs, fostering independence and improved quality of life.
- Conducted staff inductions and provided mentoring to new employees.
- Conducted staff inductions and mentored new employees to enhance team integration and service quality.
- NDIS compliance, documentation and audit readiness
- Ensured NDIS compliance through thorough documentation and preparation for audits.
- Reported incidents and identified hazards to enhance workplace safety and risk management.
- Executed emergency procedures and conducted fire and evacuation drills to ensure safety.
- Scheduled health appointments and managed clinical communication for participants
- Reported maintenance issues and monitored workplace safety to ensure compliance.
- Promoted continuous improvement initiatives to enhance service delivery efficiency.
Community Support Worker
10 Years 2 Months- Executed care plans and support goals during home and community visits, ensuring comprehensive support for client needs.
- Delivered person-centered support for clients accessing Caring Approach community services.
- Supported clients during medical appointments, advocating on their behalf.
- Assisted clients in developing life skills and independent living abilities.
- Supported clients during medical appointments, advocating on their behalf when needed.
- Communicated with families, case managers, and support teams about client needs.
- Communicated with families, case managers, and support teams to coordinate care and ensure alignment with client needs.
- Responded calmly to challenging behavior using approved support strategies.
- Created a safe environment by identifying potential risks and implementing appropriate interventions.
Community Aged Care Worker
15 Years 11 Months- Assisted clients with personal care, mobility support, and safe manual handling practices.
- Delivered person-centred support with daily living tasks, promoting dignity and independence.
- Supported community access, appointments, and social participation aligned with care plans.
- Monitored wellbeing and reported changes promptly to supervisors and care team.
Education
Diploma (partial Completion) - Community Services
Diploma (incomplete) - Counselling
- Completed 3 day counselling workshop - active listening skills and trauma informed care
Certificate 4 - Aged Care
Certificate 3 - Aged Care
Skills
NDIS compliance
Care plan reviews
Behavior support planning
Medication administration
Risk management
Incident documentation
Service coordination
Client advocacy
Process improvement
Team leadership
Team management
Leading team meetings
Staff induction
Effective communication
Conflict resolution
Client support
Safety
Certification
- Medication
- Manual Handling
- First Aid and CPR (Issued 12 Dec 2025)
- Insulin delivery
- Peg Feeding
- Stoma Care
- Working with Vulnerable people (Exp. May 2027)
- NDIS induction module
- Current drivers license
- Comprehensive Car insurance
Timeline
Team Leader
Caring Approach
01.2022 - CurrentRead More
Community Support Worker
Caring Approach
09.2016 - CurrentRead More
Community Aged Care Worker
Baptist Care
12.2010 - 2015Read More
Key To Learning
Certificate 3 from Aged Care
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Key To Learning
Certificate 4 from Aged Care
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Key To Learning
Diploma (partial Completion) from Community Services
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ACAP
Diploma (incomplete) from Counselling
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