Sarah Do Carmo
St Kilda,VIC
Summary
Results-driven sales professional with experience across automotive sales, finance and customer service. Skilled in building strong customer relationships, identifying individual needs and guiding customers through the complete sales process. Confident in negotiation, lead management and follow-up, with a strong focus on delivering excellent customer experiences and achieving sales targets.
Overview
5
5
years of professional experience
Work History
New Vehicle Sales Consultant
Melbourne City MG
Melbourne, VIC
09.2026 - Current
- Presented new MG models to customers at Melbourne dealership showroom.
- Guided customers through MG model features and specifications
- Arranged test drives and presented vehicle comparisons
- Prepared sales quotes, orders, and finance paperwork
- Supported customer handovers and explained vehicle controls, servicing, and after-sales support.
Sales Consultant
Mazda
Gold Coast , QLD
08.2026 - 09.2026
- Assist customers in selecting the right Mazda vehicle based on their needs, lifestyle and budget
- Conduct test drives and product demonstrations
- Manage enquiries, prospecting and customer follow-ups
- Negotiate sales, trade-ins and purchasing options
- Build strong customer relationships and manage the sales process through to delivery
Product Specialist
BYD
Gold Coast , QLD
07.2025 - 08.2026
- Assisted customers with vehicle selection and product demonstrations
- Maintained strong knowledge of BYD’s electric and plug-in hybrid vehicle range
- Conduct test drives and provide detailed vehicle and product demonstrations
- Managed customer enquiries and follow-ups
- Guided customers through the sales process from enquiry to purchase
- Coordinated vehicle preparation, handover and delivery
Asset Finance Broker
RPM Finance
Gold Coast , QLD
01.2025 - 07.2025
- Analyzed client financial needs to recommend tailored loan products.
- Negotiated terms with lenders to secure competitive financing options for clients.
- Developed comprehensive financial plans based on market trends and client goals.
- Mentored junior brokers on best practices in client relationship management and compliance standards.
Portfolio Manager & Collections Officer
Rapid Loans
Gold Coast, QLD
03.2022 - 01.2025
- Establishing and maintaining relationships with clients within a large portfolio of secured loans
- Making outbound and receiving inbound calls from a range of clients from different cultural and financial backgrounds to reach a unified solution
- Skip-tracing clients in order to locate the vehicle location and confirm repossession.
Education
Certificate IV - Finance & Mortgage Broking
Kaplan Professional
Diploma - Social And Psychological Science
Griffith College
Certificate II - Information, Digital Media And Technology
Pacific Pines State High School
QLD Responsible Service Of Alcohol (RSA) -
CTA Training
11.2018 - 11.2018
Skills
- Customer relationship management
- CRM proficiency
- Objection handling
- Product and service sales
- Prospecting skills
- Closing techniques
- Product and service knowledge
References
Richard Kirkbeck - Sales Manager, BYD
Peter Savine - Sales Manager, ROBINA MAZDA
(On request)
Timeline
New Vehicle Sales Consultant
Melbourne City MG
09.2026 - Current
Sales Consultant
Mazda
08.2026 - 09.2026
Product Specialist
BYD
07.2025 - 08.2026
Asset Finance Broker
RPM Finance
01.2025 - 07.2025
Portfolio Manager & Collections Officer
Rapid Loans
03.2022 - 01.2025
QLD Responsible Service Of Alcohol (RSA) -
CTA Training
11.2018 - 11.2018
Certificate IV - Finance & Mortgage Broking
Kaplan Professional
Diploma - Social And Psychological Science
Griffith College
Certificate II - Information, Digital Media And Technology
Pacific Pines State High School