SARAH Norris
Bayswater North,VIC
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth. Resourceful
Cafe Manager known for high productivity and efficient task completion. Specialize in inventory management, customer service excellence, and team leadership. Excel in time management, problem-solving, and communication, ensuring smooth cafe operations and positive customer experiences.
Overview
16
16
years of professional experience
Work History
Cafe Manager
Mad Ram Cafe
Croydon, VIC
03.2024 - 09.2024
- Resolved problems or concerns to satisfaction of involved parties.
- Delegated work to staff, setting priorities and goals.
- Inspected dining and serving areas for cleanliness and proper setup.
- Established relationships with local businesses or organizations that could refer customers to the cafe.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Reported to kitchen manager before start of shift to receive assigned station, daily specials and other pertinent information.
- Ordered supplies needed for daily operations in a timely manner within budget constraints.
Traffic Controller
Advance Traffic Management
Hallam, VIC
03.2023 - 09.2023
- Managed setup and removal of temporary traffic control equipment and signs.
- Communicated regularly with supervisors regarding changes in traffic patterns or new construction projects that impacted existing routes.
- Maintained logs detailing all activities performed during assigned shifts including incident reports, work orders completed and any other relevant information.
- Directed pedestrians across busy streets and around construction sites.
- Assembled traffic cones and pathways for vehicles and pedestrians.
- Organized detours and adjusted signal timing to accommodate special events or construction projects.
- Utilized two-way radios for communication between dispatchers or other field personnel concerning changes in traffic conditions due to accidents or inclement weather.
- Worked effectively in team environments to make the workplace more productive.
Personal Assistant to the Owner
HT Plumbing Services P/L - Vincenzo Tullio- 0421569259
Ravenhall, VIC
06.2015 - 10.2022
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Answered and directed incoming calls using multi-line telephone system.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Scheduled appointments for clients, customers, and other visitors.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Maintained strict confidentiality of sensitive client details.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Developed and maintained a filing system for essential documents, improving office organization.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
Hair Dressing Apprentice
High on Hair
Ashburton, VIC
12.2008 - 04.2011
- Organized scheduling of appointments throughout the day.
- Analyzed patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles.
- Performed special hair treatments, scalp massages and updated styling techniques to modernize and streamline services.
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Kept work stations clean and sanitized scissors, combs and other styling tools.
- Managed cash register transactions during checkout process.
- Followed trends in hairstyling techniques to increase customer satisfaction and attract new demographics.
- Applied highlights, lowlights or other coloring techniques.
- Colored, cut and installed extensions according to style photos and client specifications.
- Greeted customers, answered phones and booked appointments.
Education
Hair Dressing Certified -
Box Hill Institute of TAFE
Melbourne, VIC04-2011
High School Diploma -
Melbourne Girls Collage
Richmond, VIC12-2008
Skills
- Marketing
- Health department compliance
- Food orders
- Office administration
- Appointment scheduling
- Positive and professional
- Sales expertise
- Quick learner
- Outstanding customer service
Timeline
Cafe Manager
Mad Ram Cafe
03.2024 - 09.2024
Traffic Controller
Advance Traffic Management
03.2023 - 09.2023
Personal Assistant to the Owner
HT Plumbing Services P/L - Vincenzo Tullio- 0421569259
06.2015 - 10.2022
Hair Dressing Apprentice
High on Hair
12.2008 - 04.2011
Hair Dressing Certified -
Box Hill Institute of TAFE
High School Diploma -
Melbourne Girls Collage