Sarah-Maude Leblanc Boies
Tamworth,NSW
Summary
Cheerful waitress offering experience serving customers in busy dining restaurants. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Dedicated to providing unforgettable guest experiences and always ready to help team members by taking on additional tasks.
Overview
10
10
years of professional experience
Work History
Head Waitress
Restaurant Le Grand Cafe
06.2018 - 04.2023
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Memorized orders, and coordinated customer service.
- Inspected dishes and utensils for cleanliness.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Supervised server staff and simultaneously served personal section of tables.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Trained staff members.
- Bussed and reset tables to keep dining room and work areas clean.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Special Needs Caregiver
Institut Universitaire En Sante Mentale De Quebec
02.2013 - 05.2019
- Worked with individuals with special needs to increase social skills, independence and recovery.
- Provided emotional support to enhance well-being.
- Provided assistance to individuals with disabilities by helping with activities of daily living.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Transported individuals to appointments and activities to facilitate access to healthcare and community engagement.
- Kept complete and accurate records, documenting care and patient progress.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Prepared meals and snacks to provide proper nutrition and hydration.
- Maintained clean and safe environment to prevent accidents and promote health.
- Communicated well with clients, guardians, and medical professionals.
Education
High School Diploma -
La Courvillloise
Quebec, Canada06.2011
Skills
- Customer Service
- Order Accuracy and Delivery
- Dining Area Maintenance
- Sales Techniques
- Menu Knowledge
- Wine Service
- Wine Knowledge
- Positive Reinforcement Methods
- Attentive to People
Languages
French
Native or Bilingual
English
Full Professional
Timeline
Head Waitress
Restaurant Le Grand Cafe
06.2018 - 04.2023
Special Needs Caregiver
Institut Universitaire En Sante Mentale De Quebec
02.2013 - 05.2019
High School Diploma -
La Courvillloise
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