Sara Jane Adams
Brisbane,QLD
Summary
With over a decade of experience in the public sector and a solid background in real estate sales, a unique blend of skills that is highly valuable in various professional contexts. Expertise in government operations, combined with sales acumen, equipped with a comprehensive understanding of both policy and commerce.
Overview
18
18
years of professional experience
Work History
Public Trust Officer
Deceased Estates, The Public Trustee Of Queensland
10.2022 - Current
- Provide a wide range of support and advice to beneficiaries regarding deceased estates
- Deliver high-quality customer service and response rates on all 40 files assigned.
- Demonstrate empathy and respect towards our customers.
- Administer deceased estates promptly within 12 months.
- Assist with managing financial matters.
- Have an understanding of estate taxation matters.
- Manage data using CIMS and Outlook.
Administration Officer
Queensland Health, Queensland's Children's Hospital
03.2021 - 02.2022
- Overseeing and managing administrative tasks such as scheduling, filing, and record-keeping.
- Coordinating with medical staff and other departments to ensure smooth operations.
- Managing patient admissions and discharge processes.
- Handling billing and insurance claims.
- Assisting with budgeting and financial reporting.
- Managing office supplies and equipment.
- Serving as a point of contact for patients and families.
- Ensuring compliance with healthcare regulations and standards.
- I am proud to have worked at such an amazing hospital.
Project Support Officer
Women In Engineering
01.2020 - 03.2021
- A04 (higher Duties)
- Performed data gathering and research to support sourcing and cross-functional projects.
- Reviewed project materials and deliverables for adherence to methodologies and procedures.
- Supporting the Women in Engineering project team
- Assist in preparing official correspondence, presentations and reports
- Assist with preparation of project plans for Engineering for women
- Researching, analysing and reporting
- Organising events
- Communicating with external and internal stakeholders
- Arranged internal meetings, provided supporting information and arranged catering.
- Maintained and reviewed daily and weekly client reports.
- Planned and coordinated scheduling and administrative tasks.
Correspondence Officer
Transport And Main Roads
01.2013 - 01.2020
- A04 (Higher Duties)
- Process, coordinate, edit and compile ministerial and executive correspondence, briefing notes and other related documents for the General Manager
- Managed and maintained efficient, well-organised digital filing system.
- Edited letters and written material for correspondence.
- Communicated with executives about consistent customer issues.
- Wrote letters and updates for customer requests.
- Prioritise and track all incoming and outgoing correspondence Provide assistance to a range of stakeholders (both internal and external) to resolve correspondence/ record management
- Contribute to other functions of the Office of the General Manager.
- Maintained files and controlled records to show correspondence activities.
General Managers Personal Assistant
Transport And Main Roads
01.2012 - 01.2013
- (A04 Higher Duties)
- Managing the general manager's calendar, including scheduling meetings and appointments.
- Coordinating travel arrangements and preparing travel itineraries for the general manager.
- Screening and directing phone calls and correspondence to appropriate staff members.
- Assisting with special projects and presentations as requested by the general manager.
- Maintaining confidentiality and handling sensitive information with discretion.
- Managing office supplies and equipment, and coordinating office maintenance and repairs.
- Serving as a liaison between the general manager and internal/external stakeholders.
- Preparing expense reports and managing the general manager's budget.
- Providing administrative support for meetings, including preparing agendas and taking meeting minutes.
Records Administrator
Transport And Main Roads
01.2011 - 01.2012
- Reduced physical storage costs by digitising paper-based records and implementing an electronic filing system.
- Implemented a robust backup system, safeguarding vital organisational data from loss or damage due to unforeseen events.
- Safeguarded sensitive data through diligent monitoring of access permissions and secure storage methods.
- Conducted periodic reviews of existing record-keeping systems, identifying areas for potential improvement and recommending appropriate changes to management.
Sales Agent
Ray White, Remax and LJ Hooker Bayside
10.2006 - 01.2011
- Representing buyers and sellers in real estate transactions
- Marketing properties and finding potential buyers
- Providing guidance and assistance to clients throughout the buying or selling process
- Negotiating prices and terms of sales
- Keeping up-to-date with real estate market trends and property values
- Preparing and maintaining accurate and up-to-date documentation
- Attending property viewings and inspections
- Building and maintaining a network of contacts within the real estate industry
- Adhering to ethical and legal standards in real estate transactions
- Continuously seeking opportunities for professional development and education.
- Developed strong relationships with clients through excellent customer service and regular followups.
Education
Accredited First Aid
Certificate IV - Real Estate Development
REIQ
Brisbane08.2024
Currently Studying - Diploma - Property
REIQ
Brisbane08.2024
Grade 12 - High School
Wellington Point SHS
Wellington Point, QLD2004
Skills
- MS Office 365 (Advanced)
- Real Estate Sales Background
- CIMS, Data Entry HBCIS, First Net
- Exceptional Customer service
- Team Player Attitude
- Government Policy
- Correspondence Management
- Application Filing to Supreme Court of Qld
- Contract Preparation
- Critical Thinking
- Excellent Communication
- Outstanding Time Management
- Clerical Support
- Customer Support
- Complex Problem-Solving
References
Suzanne Hobbs - Supervisor Senior Public Trust Officer
Ph: 07 3564 2137
E: suzanne.hobbs@pt.qld.gov.au
Anita Dalton - Supervisor Senior Public Trust Officer
Ph: 07 3564 2351
E: anita.dalton@pt.qld.gov.au
Timeline
Public Trust Officer
Deceased Estates, The Public Trustee Of Queensland
10.2022 - Current
Administration Officer
Queensland Health, Queensland's Children's Hospital
03.2021 - 02.2022
Project Support Officer
Women In Engineering
01.2020 - 03.2021
Correspondence Officer
Transport And Main Roads
01.2013 - 01.2020
General Managers Personal Assistant
Transport And Main Roads
01.2012 - 01.2013
Records Administrator
Transport And Main Roads
01.2011 - 01.2012
Sales Agent
Ray White, Remax and LJ Hooker Bayside
10.2006 - 01.2011
Accredited First Aid
Certificate IV - Real Estate Development
REIQ
Currently Studying - Diploma - Property
REIQ
Grade 12 - High School
Wellington Point SHS
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