Sarita Vilkins
Sydney,NSW
Summary
I am an experienced Journalist with over 15 years experience, having been an Editorial Coordinator, Fashion Editor, Style Editor and Freelance Entertainment Writer.
I am also an experienced Retail Manager with over 10 years of Customer Service experience.
I am a bubbly, creatively driven individual who is articulate in oral and written presentations and who is deadline driven. I am a great relationship builder and communicator with a strong work. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Dance Teacher
Lisa Williams Dance Studio
Castle Hill, NSW
01.2022 - Current
- Developed and implemented age-appropriate lesson plans for dance classes.
- Instructed students in proper technique, terminology and performance of various styles of dance such as ballet, tap, jazz, hip hop and modern.
- Assessed student progress through observation and feedback during class sessions.
- Motivated students to practice regularly and strive for improvement.
- Prepared and delivered carefully-crafted lessons to introduce students to proper dance techniques and positions while building ballet knowledge.
- Coached students in using video and social media storytelling to improve visual intelligence of projects.
Customer Service Specialist
Bridesmaids Only
Castle Hill, NSW
05.2018 - 04.2020
- Answered incoming customer inquiries regarding product and service information.
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
- Assisted customers with account maintenance such as resetting passwords and updating contact information.
- Processed returns, refunds, exchanges according to company policies and procedures.
- Followed up with customers after transactions to ensure satisfaction levels were met.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Style Editor
Bride to Be Magazine
Sydney, NSW
11.2011 - 10.2016
- Developed style guidelines for fashion and beauty editorial content.
- Analyzed current trends in the industry to inform upcoming content.
- Researched potential sources of styling inspiration to ensure originality.
- Collaborated with creative teams to develop concepts for photoshoots.
- Reviewed photography proofs for accuracy and quality assurance.
- Coordinated with external vendors on product sourcing and pricing details.
- Developed relationships with designers, stylists, photographers, and other professionals within the field.
- Edited photos post-production using Adobe Photoshop or other image editing software.
- Directed models during fittings to ensure garments fit properly before photoshoots.
- Negotiated contracts, royalties and payments for authors or freelancers.
Education
Bachelor of Arts -
Southern Cross University
Sydney11.2007
Diploma in Jourmalism - Journalism
Macleay College
Sydney, NSW12.2004
High School Diploma -
Northmead High School
Sydney, NSW11.2003
Skills
- Writing and Editing
- Blog Writing
- Customer Service
- Relationship Building
- Email and Phone Etiquette
- Story Editing
- Effectively utilise the Shopify platform to print orders, process labels and pick and pack items accordingly
- Experienced in conducting talent interviews
- Enthusiastic worker and team player with initiative
- Profound skills of computers such as word, PowerPoint, excel, InDesign, WordPress
- Developing and Training Staff
- Intermediate level in Auslan (Australian Sign Language)
- Creating online social media content through Twitter, Instagram and Facebook
Languages
Swedish
Elementary
Auslan (Australian Sign Language)
Limited
Certification
- Royal Academy of Dance- Certificate in Ballet Teaching
References
References available upon request.
Timeline
Dance Teacher
Lisa Williams Dance Studio
01.2022 - Current
Customer Service Specialist
Bridesmaids Only
05.2018 - 04.2020
Style Editor
Bride to Be Magazine
11.2011 - 10.2016
Bachelor of Arts -
Southern Cross University
Diploma in Jourmalism - Journalism
Macleay College
High School Diploma -
Northmead High School
- Royal Academy of Dance- Certificate in Ballet Teaching
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