Summary
Overview
Work History
Education
Skills
Professionalskillsandstrengths
References
Timeline
Generic

Satya Seelam

Ingle Farm

Summary

Experienced Rostering Officer with excellent management of all staff rosters. Managing planned and unplanned leave and rescheduling rosters accordingly. Communicating proactively with customers, staff and actioning their request in a timely manner. Managing and delivering high quality service to customers, staff while ensuring that appropriate support services are matched to their needs.

Overview

12
12
years of professional experience

Work History

Rostering Officer

Clayton Church Homes
03.2024 - Current
  • Manage the rostering function for Home Care or CCH Residential Aged Care Facilities from Head office
  • Responding high volume of rostering enquiries from staff and management
  • Coordinate, negotiate and schedule daily staffing allocations to ensure all shifts are filled
  • Oversee the master roster and process shift variations, permanent shift changes and generate/publish new rosters fortnightly
  • Assist with the scheduling, coordination, and rostering of mandatory staff training
  • Maintain and update the casual employee roster
  • Contribute to the preparation and implementation of rostering procedures
  • Present regular reports on agency staff usage, overtime, double shifts and shift variations.

Rostering Officer

Uniting Communities
09.2023 - 02.2024
  • Roster and allocate Home and Community Care Workers according to customer needs
  • Schedule and coordinate replacement Care Workers for planned and unplanned absences
  • Regularly update Care Worker availability and monitor unallocated shifts
  • Action requests from the Customer Service Coordinator team relating to customer rostering amendments
  • Enter data accurately into the rostering system and ensure Payroll and Finance deadlines are met
  • Work closely with Team Leaders and other stakeholders to understand and meet rostering requirements and ensure all rostering obligations are met staffing resources and any issue that affects rostering
  • In consultation with the coordinator oversee the allocation of induction shifts and buddying of new staff into worksites with experienced staff.

Rostering Officer/Coordinator

Telugu Ethnic school of South Australia (MTB) & Federation of Telugu Association in Australia. (FTAA)
03.2022 - 09.2023
  • Ensure all staff rosters are scheduled in a timely manner, liaising with relevant stakeholders to ensure efficient use of resources, according to the needs
  • Actively respond to all rostering queries via email and action in accordance with the service standards
  • Ensuring shift requests are within the approved parameters and reconcile staff timesheets to approved rosters
  • Tracking time and attendance, improve team communication, schedule shifts, approve time off requests, and identify open shifts.

Customer Service Officer (Part -time)

Datacom, Modbury SA
07.2021 - 12.2022
  • Responsible for providing essential services to people across Australia on behalf of Australian
  • Federal Government clients answering inbound calls and assisting them to access my gov services by providing efficient and effective customer service
  • Providing inbound calls and resolving enquiries related to a variety of government services
  • Recording customer interactions and process account information
  • Managing customer expectations.

Adelaide Metro Services - Torrens Transit

05.2015 - 02.2022
  • Accustomed to meeting and adhering to extremely tight schedules
  • Maintained excellent customer relations, providing friendly and courteous service
  • Demonstrated ability to exercise good judgment and to think on feet while driving
  • Performed a thorough visual safety check of bus driven daily
  • Assisted passengers with disabilities and utilized wheelchairs and other transport vehicles while monitoring to safety of passengers
  • Filed accident and incident reports for management when necessary
  • Maintained excellent customer relations, providing friendly and courteous service
  • Assisted in the administration to scrutinise policies, maintaining service records, camera downloads, bus cameras checking and maintain proper filings and other important tasks ensure that all projects are completed by established milestones displaying high attention to detail.

Administration Assistant

SPS Group Australia Pty Ltd, Mansfield Park, SA Australia
05.2012 - 05.2015
  • Responsible for assisting the Business Administration Manager in effective operation of the office
  • Undertaking all administrative activities which include liaising with customers and suppliers
  • Rostering the shift workers and process time sheets
  • Created and maintained customer and supplier database
  • Handled petty cash, maintained office supplies and general administration
  • Prepare weekly and monthly reporting using Excel
  • Payroll preparation-collected and entered timesheets
  • Always ensured WHS compliance.

Education

Skills

  • Work Coordination
  • Report Writing
  • Strategic Planning

Professionalskillsandstrengths

  • Experience in Scheduling and rescheduling staff including entering all leave for payroll
  • Proficient in a range of Rostering software applications
  • Proficient in MS office applications
  • Ability to work under pressure and still meet required deadlines.
  • Answering all inbound/outbound calls and directing accordingly.
  • Strong time management and problem-solving skills
  • Strong written, listening, and verbal communication skills, along with a positive understanding of latest technologies.
  • Work effectively in a team environment and motivate team members.
  • Self-motivated, confident, energetic and creative with a professional and friendly attitude.
  • Flexible, reliable, proactive, attention to detail and ability to learn fast.
  • Enter data accurately into the rostering system and ensure Payroll and Finance deadlines are met.

References

Available on request

Timeline

Rostering Officer

Clayton Church Homes
03.2024 - Current

Rostering Officer

Uniting Communities
09.2023 - 02.2024

Rostering Officer/Coordinator

Telugu Ethnic school of South Australia (MTB) & Federation of Telugu Association in Australia. (FTAA)
03.2022 - 09.2023

Customer Service Officer (Part -time)

Datacom, Modbury SA
07.2021 - 12.2022

Adelaide Metro Services - Torrens Transit

05.2015 - 02.2022

Administration Assistant

SPS Group Australia Pty Ltd, Mansfield Park, SA Australia
05.2012 - 05.2015

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Satya Seelam