Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sauiluma Sa

Melbourne,VIC

Summary

Over a decade of retail experience in a challenging and ever changing environment. I truly believe from my experience a successful team is built up of hard working and unique individuals who buy into a common goal. I have almost 3 years of experience as a personal trainer so I am accustomed to dealing with people one on one. Very active person outside of work going for hikes working out at the gym and doing Muay Thai in my spare time , I take the hands on approach with things inside my workplace as well. I am very customer orientated and I put their needs first while being aligned with the goals of the business

Overview

11
11
years of professional experience

Work History

Retail Assistant/supervisor

Savers
06.2013 - Current
  • Help with store opening , money handling
  • Processed payments using cash register, credit card machine and POS system.
  • Handle customer inquiries, complaints, and returns efficiently.
  • Answered phones promptly and directed calls appropriately.
  • Managed customer complaints in a professional manner while seeking solutions for resolution.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Engaged with customers and recommended products based on needs and requests.
  • Assisting with opening and closing the store
  • Experience in production area dealing with machinery walking forklifts, bale machines
  • Unloading donation deliveries in a timely manner
  • Accepting donations on behalf of charities

Education

Diploma in Sports Management -

VFA
Narre Warren
11-2017

Cert 3 in Retail -

Chisholm Tafe
Dandenong
11-2012

Skills

  • Complaint Handling
  • POS System Operation
  • Loss Prevention
  • Finding pricing points
  • Upselling strategies
  • Conflict resolution techniques
  • Effective communication abilities
  • Cash Handling
  • Adaptability and Flexibility
  • Inventory and Stocking
  • Building Customer Loyalty
  • Reliability
  • Basic Mathematics
  • Friendly and Helpful
  • Time management abilities
  • Exceeding Customer Expectations

Timeline

Retail Assistant/supervisor

Savers
06.2013 - Current

Diploma in Sports Management -

VFA

Cert 3 in Retail -

Chisholm Tafe
Sauiluma Sa