Scarlett Park
Tacoma,NSW
Summary
Hi my name is Scarlett. I've been living in Australia for 9 years, and I have permanent residency.
I'm a dynamic leader with proven expertise in staff management and employee motivation, honed across roles at The Red Plate, D'viet House, and Hero Sushi. Excelled in training and mentoring teams to exceed goals, streamline operations, and enhance guest relations. Implemented innovative inventory systems, significantly boosting efficiency. Skilled in POS operations, fostering a culture of continuous improvement and operational excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Supervisor
The Red Plate
08.2020 - 04.2024
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Educated staff on organizational mission and goals to help employees achieve success.
Front of House Manager
D'viet House
04.2018 - 05.2020
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Performed cash handling activities and secured nightly bank deposits.
General Manager
Hero Sushi
09.2016 - 03.2018
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
Education
Bachelor of Arts - Theater Arts
Kookmin University
South Korea02-2015
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Staff Development
- Guest Relations
Certification
- ServSafe Food Handler's Certification
- QLD Driver's License
- RSA (Provide responsible service of alcohol)
Languages
English
Full Professional
Korean
Native or Bilingual
Timeline
Supervisor
The Red Plate
08.2020 - 04.2024
Front of House Manager
D'viet House
04.2018 - 05.2020
General Manager
Hero Sushi
09.2016 - 03.2018
- ServSafe Food Handler's Certification
- QLD Driver's License
- RSA (Provide responsible service of alcohol)
Bachelor of Arts - Theater Arts
Kookmin University
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