Sidney Channer

Sales position in the leisure sector, working with customers to find fitness solutions that suit their lifestyle and exercise preferences. Responsibilities included:

• Engaging and built rapport with customers, handling over 30 incoming and outbound calls daily.
• Maintaining accurate and up-to-date database of membership leads, keeping team members and relevant staff updated through detailed notes on the CRM.
• Increasing retention by managing customer queries.
• Maintaining knowledge of evolving product offerings across 3 primary services.
• Generating revenue through targeted upselling, often achieving over 10% above target numbers.
• Achieving 100% of personal and team targets across a 12-month period.
• Analysing membership data to identify trends and develop targeted retention and acquisition strategies.

Customer-facing role working to maintain correct stock management processes and provide assistance to customers. Responsibilities included:

• Communicating clearly with both staff and customers.
• Assisting customers in selecting products, offering detailed advice to meet their needs.
• Management of stock across 3 departments, and upkeep of inventory quality.
• Data entry and management of processing systems.
• Managing stock levels on the shop floor, ensuring availability of products and sizes for customers.

Care support role in the mental health sector, working alongside dual diagnosis service users in full-time care to manage their daily lives and ensure a good standard of living. Responsibilities included:

• Supporting service with cognitive impairments, utilising social activities designed to stimulate engagement.
• Referring to care plans to assist service users across 2 sites.
• Adhering to established protocols to ensure safety of service users and staff.
• Organising clear channels of communication with team members to complete tasks.
• Assisting in the dispensation of medication.
• Providing guidance and support to service users to foster independence.