Sean Law
Kew,VIC
Summary
I am a high-achieving Optometry student with a strong eagerness to learn about the Optometry sector to optimize the care that I provide to patients. Throughout my journey as an Optical Dispenser, I believe I have developed strong communication skills and quick adaptability, efficiently resolving complaints and providing excellent customer service. I am fluent in English and proficient in Mandarin and Indonesian and have plans to complete language courses in the future to further my ability to communicate in these languages.
Overview
3
3
years of professional experience
Work History
Optical Dispenser
Bupa Optical
04.2023 - Current
- Skillfully handled customer complaints, promptly resolving issues such as poor frame fits and broken frames.
- Improve customer satisfaction by providing personalized eye-wear recommendations based on individual needs and preferences.
- Assisted in inventory management, conducting regular stock checks
- Performed accurate measurements of customers'' facial features using precision tools and techniques to measure heights, PDs, and tilt to select the optimal frame
- Familiarized myself with healthcare technology platforms such as Optomate
Optical Dispenser
Dresden Vision
10.2022 - 02.2023
- Performed in-house manual lens edging to produce clear lenses with accurate prescriptions for customers
- Developed strong rapport with customers to build a loyal client base
- Familiarised myself with different frame and lens options to cater to customers' needs
Retail Sales Associate
Puma
11.2021 - 03.2022
- Extensive knowledge of the product catalogue to produce recommendations according to customer preferences
- Addressed any customer concerns with critical thinking
- Maintained a clean and organized store environment to enhance the overall customer experience
- Developed teamwork skills to thrive in every department
Restaurant Crew Member
Hungry Jacks
03.2021 - 10.2021
- Developed multitasking skills to thrive in a chaotic environment to efficiently serve customers
- Dealt with customer complaints promptly and professionally
- Followed all food safety and hygiene protocols
Education
Bachelor of Vision Science/Master of Optometry - Optometry
Deakin University
Waurn Ponds04.2025
Elizabeth Blackburn Sciences
Victoria12.2021
Skills
Strong communication and Interpersonal Skills
- I love to build rapport with customers by engaging in conversation with them and actively listening to their needs
Willingness to Learn
- I love hearing from different perspectives to gain invaluable knowledge from them
Quick adaptability skills
- Able to adapt easily to different environments by accepting the feedback of peers and mentors and maintaining a positive attitude around facing challenges and obstacles
Cultural safety
- I am dedicated to providing culturally safe healthcare and service to every patient, by being culturally responsive to their needs
Hobbies
I am an avid gym goer and I love trying new foods from different cultures. I am a very social and extroverted person, and I love going to outdoor events to socialise and meet new people. I also love travelling and have plans to visit different countries around the globe in the future.
Languages
English
Native or Bilingual
Chinese (Mandarin)
Professional Working
Indonesian
Limited Working
Malay
Elementary
Timeline
Optical Dispenser
Bupa Optical
04.2023 - Current
Optical Dispenser
Dresden Vision
10.2022 - 02.2023
Retail Sales Associate
Puma
11.2021 - 03.2022
Restaurant Crew Member
Hungry Jacks
03.2021 - 10.2021
Bachelor of Vision Science/Master of Optometry - Optometry
Deakin University
Elizabeth Blackburn Sciences
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