Sebastian Page
Brisbane
Summary
Currently a Custodial Correctional Officer with an extensive career history from a number of working backgrounds providing the skills and knowledge to exercise sound judgment and reasoned thinking during crisis events. Develops strong rapport with prisoners and colleagues. Excellent command of secure cell block safety, security and emergency management protocols.
Overview
7
7
years of professional experience
Work History
Custodial Correctional Officer
Queensland Corrective Services
10.2022 - Current
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal times and court attendance.
- Conducted routine and emergency head counts.
- Enforced rules and regulations to maintain order among inmates.
- Responded to emergency situations and de-escalated hostile confrontations.
- Interviewed inmates to obtain information and assess needs.
- Provided guidance and support to inmates to help reintegrate in society during discharges.
- Assisted in development of procedures and policies to maintain peace and order in facility.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Process in custody new receptions from court to assess needs and requirements.
- Tracked inmates through head counts, visitor logs, and registers.
Senior Protective Services Officer
Queensland Police Service
01.2022 - 10.2022
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Investigated suspicious activities and persons to maintain security of premises.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Issued access cards to authorized personnel to monitor access points.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Monitored CCTV cameras and alarm systems for security breaches.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Responded quickly to emergency situations to assess and deflect issues.
Detention Youth Worker
Department Of Youth Justice
11.2021 - 02.2022
- Conducted thorough searches of YPs (Young Person) and cells to identify and remove contraband materials.
- Identified and settled disputes between YPs to prevent the escalation into major problems.
- Inspected conditions of locks, window bars, grills, doors and gates within detention units to ensure security and help prevent escapes.
- Supervised and documented YP movements transporting to and from detention facilities, programs and community services. Monitored perimeters, gates and internal doorways during patrols and surveillance camera shifts.
- Conducted headcounts to ensure each YP was present.
- Followed the proper procedures at all times to protect both YP and staff.
- Inspected living areas and personal belongings regularly to detect and seize unauthorized or dangerous items.
- Kept daily occurrence log up to date as per required in each unit. Conducted dangerous goods checks and counts ensuring all items were accounted for in each unit and classroom.
- Employed effective communication styles to communicate with YP.
- Ensured all suicide risk and self harm plans were up to date for each YP and plans were strictly adhered to as per required.
Overnight Shift Supervisor
Kmart Australia
08.2021 - 12.2021
- Created culture of continuous improvement to inspire employees to take action to solve problems.
- Coached employees and offered challenging assignments to develop leadership among team members.
- Worked with quality control and compliance teams to achieve full compliance with regulations and SOPs.
- Met and exceeded productivity with implementation of new processes to improve quality output.
- Collected statistical data and documentation to report on production status.
- Assigned tasks to team members based on individual strengths and promoted teamwork-driven environment to meet goals. Met or exceeded monthly production goals while maintaining compliance and efficiency.
- Motivated team members to meet goals and provided training and mentoring to improve performance.
- Conducted team meetings to discuss innovations, new work processes and to provide feedback to team members about compliance and accomplishments.
Guest Service Agent
The Sebel Hotel
05.2021 - 11.2022
- Prepared and adjusted bills to reflect required charges for guests' services.
- Handled special requests such as parking access, deliveries, and day passes for property guests.
- Communicated clearly to successfully manage guests' expectations and promote brand loyalty.
- Upheld security procedures to protect guests, including securing information and controlling access levels of unauthorized individuals.
- Coordinated efficient check-in and check-out procedures for as many as 200 guests per day.
- Balanced property accounts and completed regular audits of
room charges and finances. - Coordinated with housekeeping or maintenance departments to help resolve room problems.
- Organized the efficient turnover of vacated rooms with housekeeping staff to consistently meet check-in times for new guests.
Service Advisor
Downtown Toyota
04.2021 - 05.2021
- Communicated with service department to provide detailed information to technicians and aid in diagnoses of vehicle problems.
- Provided precise price quote detailing labor and parts for services to be provided.
- Worked with other team members collaboratively to meet revenue and P&L targets.
- Engaged with customers to understand and resolve issues and answer product questions.
- Performed administrative support functions such as processing payments and reconciling accounts.
- Determined charges for services requested, collected deposits or payments, and arranged for billing.
- Advised customers about estimated delivery date and described service contracts and warranties.
- Listened to customer's concerns and determined additional maintenance needs based on vehicle's current state.
- Provided customers with estimated completion time and made arrangements for loaner cars during longer repairs.
Retail Sales Assistant
Kmart Australia
07.2016 - 01.2021
- Greet customers and ascertain what each customer wants or needs.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Inventory stock and requisition new stock.
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
- Ticket, arrange and display merchandise to promote sales. Management of team members for various store processes.
- Reported losses, employee behavioral issues, customer complaints, and other significant issues to upper-level management.
Education
Provide Cardiopulmonary Resuscitation
Queensland Corrective Services12.2022
First Aid Certificate
Hero HQ10.2021
Blue Card
Blue Card Services10.2021
Graduate Certificate -
Year 12
Bray Park State High School12.2012
Certificate III Media
TAFE Queensland06.2011
Skills
- Critical Thinking
- Effective Communication
- Team Management
- First Aid and CPR Certified
- Firearm and Defensive Tactics Trained
- Complete Logbooks/Registers/Reports with high Accuracy
- Maintain Safety and Security
- Staff Relationships
- Regulatory Compliance
- De-Escalating Conflicts
Timeline
Custodial Correctional Officer
Queensland Corrective Services
10.2022 - Current
Senior Protective Services Officer
Queensland Police Service
01.2022 - 10.2022
Detention Youth Worker
Department Of Youth Justice
11.2021 - 02.2022
Overnight Shift Supervisor
Kmart Australia
08.2021 - 12.2021
Guest Service Agent
The Sebel Hotel
05.2021 - 11.2022
Service Advisor
Downtown Toyota
04.2021 - 05.2021
Retail Sales Assistant
Kmart Australia
07.2016 - 01.2021
Provide Cardiopulmonary Resuscitation
First Aid Certificate
Blue Card
Graduate Certificate -
Year 12
Certificate III Media