SELENA PATTEN
COLLINGWOOD,Australia
Summary
Detail-oriented Personal Assistant with a proven track record in enhancing productivity and ensuring timely task execution. Expert in time management, advanced scheduling techniques, and handling confidential documents. Strong communication and problem-solving skills contribute to optimizing workplace operations and providing exceptional support. Seeking to leverage these competencies to further enhance organizational efficiency.
Overview
13
13
years of professional experience
Work History
PERSONAL ASSISTANT
Melbourne Institute of Plastic Surgery
Richmond, VIC
11.2020 - Current
- Provide a high level of administrative support, including diary management and appointment scheduling for a Plastic and Reconstructive Surgeon.
- Providing exceptional patient care to ensure an outstanding experience throughout their patient journey.
- Coordinated surgical procedure billings while maintaining comprehensive payment records.
- Building strong relationships with external providers, i.e. (Hospital staff, Anaesthetist's, GP clinics, Health insurance companies).
- Implemented and maintained organizational systems to increase office efficiency.
- Preparation of documents such as reports, presentations, agendas, and correspondence.
OFFICE MANAGER
Melbourne Institute of Plastic Surgery
Richmond, VIC
01.2019 - 11.2020
- Providing exceptional patient care.
- Coordinated patient bookings with surgeons.
- Streamlined processes to ensure operational efficiency across teams and patient services.
- Delivered accurate typing of dictated information in a timely manner.
- Managed incoming calls for efficient booking of medical consultations.
- Coordinated and maintained organized appointment systems for seamless operations.
- Processing of payments and claims for Medicare, DVA, Workcover & TAC
- Correspondence, filing and record management
- Coordinated roster for entire team.
- Oversaw the assessment and development of staff performance.
- Oversaw onboarding processes for newly hired staff members.
- Provided support for email and website inquiries.
- Management of stock control and working with assigned budgets
- Occupational Health and Safety Officer
PRACTICE MANAGER
Bupa Dental Camberwell
Camberwell, VIC
10.2018 - 01.2019
- Delivered outstanding patient care.
- Liaised with specialists to coordinate all-on-four surgical cases.
- Efficiently managed appointment scheduling.
- Processed payments efficiently to ensure accurate transactions.
- Oversaw the management of patient treatment plans.
- Managed correspondence through effective filing systems.
- Coordinated rostering for entire staff.
- Maintaining accreditation documentation and ensuring processes are implemented, with continuing maintenance of these standards.
- Occupational Health and Safety Officer.
- Performance management of clinical and front office team members.
- Trained Front Office and Treatment Coordinators on essential practice protocols.
CLINICAL MANAGER
Brisbane Dental Studio & Bupa Dental The Gap
CLAYFIELD, QLD
03.2012 - 09.2018
- Delivered outstanding patient care.
- Liaised with specialists to coordinate all-on-four surgical cases.
- Efficiently managed appointment scheduling.
- Processed payments efficiently to ensure accurate transactions.
- Oversaw the management of patient treatment plans.
- Rostering of all clinical team members.
- Maintaining accreditation documentation and ensuring processes are implemented, with continuing maintenance of these standards.
- Occupational Health and Safety Officer.
- Performance management of clinical team members.
- Responsible for the training of clinical team members on the required practice protocols.
Education
Plastics Practice Management Course -
AUSTRALIAN SOCIETY OF PLASTIC SURGEONS
06.2019
Practice Manager Development -
BUPA DENTAL COPORATION
10.2018
Management of Medical Emergencies in the Dental Practice -
CYNERGEX GROUP
02.2018
Certificate IV in Dental Assisting - Dental Radiography, Assisting During General Anesthesia and Conscious Sedation
TAFE WA CENTRAL
07.2008
Completion of Year 10 -
WOODVALE SENIOR HIGH SCHOOL
Perth, WA01.2000
Skills
- Highly Efficient
- Strong Organizational Skills
- Attention to detail
- Strong communication skills
- Spreadsheet management
- Meeting coordination experience
- Administrative support
- Strong work ethic
- Advanced interpersonal skills
- Schedule management
- Advanced MS office suite
References
- MS JENNA HALLS, Practice Development Manager - Bupa, 0424 198 405
Timeline
PERSONAL ASSISTANT
Melbourne Institute of Plastic Surgery
11.2020 - Current
OFFICE MANAGER
Melbourne Institute of Plastic Surgery
01.2019 - 11.2020
PRACTICE MANAGER
Bupa Dental Camberwell
10.2018 - 01.2019
CLINICAL MANAGER
Brisbane Dental Studio & Bupa Dental The Gap
03.2012 - 09.2018
Plastics Practice Management Course -
AUSTRALIAN SOCIETY OF PLASTIC SURGEONS
Practice Manager Development -
BUPA DENTAL COPORATION
Management of Medical Emergencies in the Dental Practice -
CYNERGEX GROUP
Certificate IV in Dental Assisting - Dental Radiography, Assisting During General Anesthesia and Conscious Sedation
TAFE WA CENTRAL
Completion of Year 10 -
WOODVALE SENIOR HIGH SCHOOL