Summary
Overview
Work History
Education
Skills
Timeline
Generic

Johanna Whiting

Brisbane,QLD

Summary

Self motivated and exceptionally talented professional with keen eye for detail, adept in creating wide range of hairstyles that compliment individual facial features. Experienced in providing high-end cosmetology services to clients. Agile with strong attention to detail and excellent customer service skills. Documented strengths in building and maintaining relationships with diverse stakeholders.

Overview

25
25
years of professional experience

Work History

Senior Hairdresser & Owner of JW Hairdressing

Self Employed
03.2013 - Current
  • Enhanced client satisfaction by providing personalized consultations and recommendations based on individual needs.
  • Increased salon revenue through upselling additional services and retail product sales.
  • Streamlined appointment scheduling and client communication to maximize efficiency in salon operations.
  • Attention to detail, professional and highly organised.
  • Highly experienced and competent make up artist.
  • Developed strong relationships with clients, resulting in high levels of customer loyalty and repeat business.
  • Attended industry conferences and workshops to stay current on the latest trends, techniques, and products in hairstyling.
  • Initiated marketing strategies such as social media campaigns, promoting the salon brand and attracting new clients.
  • Expanded clientele base through effective networking at community events and generating positive word-of-mouth referrals.
  • Delivered creative haircuts, colour treatments, extensions, perms, straightening treatments, updos, styling services that met or exceeded clients' expectations consistently.
  • Developed expertise in specialized areas such as balayage techniques or bridal hairstyling which increased clientele diversity.
  • Provided valuable feedback to salon product representatives that resulted in improving the quality of supplies used within the salon.
  • Evaluated and adjusted client treatments based on their unique hair type, texture, and condition, ensuring optimal results and satisfaction.
  • Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.
  • Demonstrated thorough knowledge of all salon products and services.
  • Utilised latest techniques in balayage, ombre, highlights and colour correction.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.

Senior Hairdresser

Self Employed
02.2008 - 12.2012
  • Enhanced client satisfaction by providing personalized consultations and recommendations based on individual needs.
  • Increased salon revenue through upselling additional services and retail product sales.
  • Developed strong relationships with clients, resulting in high levels of customer loyalty and repeat business.
  • Expanded clientele base through effective networking at community events and generating positive word-of-mouth referrals.
  • Delivered creative haircuts, colour treatments, extensions, perms, straightening treatments, updos, styling services that met or exceeded clients'' expectations consistently.
  • Streamlined appointment scheduling and client communication to maximize efficiency in salon operations.
  • Demonstrated exceptional ability as a make up artist.

Apprentice Hairdresser and Hairdresser

Marilyn Whelan, Director
08.1998 - 12.2007
  • Enhanced client satisfaction by providing high-quality haircuts, colour services, and styling techniques.
  • Assisted senior hairdressers in complex tasks, ensuring smooth salon operations and timely service delivery.
  • Developed strong relationships with clients through excellent communication and customer service skills.
  • Contributed to the salon's success by actively participating in promotional events and marketing initiatives.
  • Maintained a clean and organised work area, adhering to strict sanitation guidelines for health and safety purposes.
  • Attended professional development workshops to stay current on industry trends and advanced styling techniques.
  • Acquired expertise in handling diverse hair types by working with clients of different ethnicities and backgrounds.
  • Safeguarded client confidentiality by keeping accurate records of treatments performed while maintaining privacy protocols.

Education

Certificate III - Hairdressing

Academies Australasia Hair & Beauty
Brisbane, QLD
11.2023

No Degree - Iredale Fundamentals & Secrets of Success

Jane Iredale
Brisbane, QLD
03.2017

Certificate - Make-Up

RVC - Renee Van Cooten, School of Make - Up
Auckland
2013

Certificate III -

NZ Hairdressing Industry Training Organisation
Auckland
05.2001

Skills

  • Time management
  • Team leadership
  • Creative updos
  • Attention to detail
  • Bridal hair design
  • Problem-solving abilities
  • Inventory management
  • Product knowledge
  • Active listening
  • Goal setting and achievement
  • Customized hair solutions
  • Adaptability and flexibility
  • Client relationship building

Timeline

Senior Hairdresser & Owner of JW Hairdressing

Self Employed
03.2013 - Current

Senior Hairdresser

Self Employed
02.2008 - 12.2012

Apprentice Hairdresser and Hairdresser

Marilyn Whelan, Director
08.1998 - 12.2007

Certificate III - Hairdressing

Academies Australasia Hair & Beauty

No Degree - Iredale Fundamentals & Secrets of Success

Jane Iredale

Certificate - Make-Up

RVC - Renee Van Cooten, School of Make - Up

Certificate III -

NZ Hairdressing Industry Training Organisation

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