SENG MUN MAI
Ryde,NSW
Summary
A dedicated and customer-focused professional with over four years of experience in customer service, front desk operation, and administrative support. Adept at handling high-volume inquiries, managing transactions, and ensuring seamless daily operations, while fostering a welcoming and professional environment. Recognized for delivering outstanding service, maintaining strong client relationships, and improving organizational efficiency. Highly adaptable, detail-oriented, and committed to providing exceptional customer experiences through proactive problem-solving and teamwork.
Overview
5
5
years of professional experience
Work History
Customer Service Representative (Part-Time/Casual)
Australia Post
Brighton Le Sands, NSW
05.2020 - 12.2024
- Handled a high volume of customer interactions, appointment scheduling, addressing inquiries, processing transactions, and resolving complaints efficiently.
- Advised customers on postal services, parcel tracking, and lost item resolutions, ensuring clear communication and timely assistance.
- Maintained accurate transaction records, and adhered to company policies and compliance regulations.
- Handled EFTPOS and cash transactions with precision, assisting customers with various payment methods.
- Worked collaboratively with team members to streamline operations and enhance service delivery.
- Trained new employees on customer service best practices, POS systems (POST+), and operational protocols.
Waiter (Part-Time)
Fugetsu Japanese Restaurant
Haymarket, NSW
08.2021 - 09.2022
- Delivered exceptional customer service in a fast-paced dining environment, ensuring a seamless guest experience.
- Managed reservations, table assignments, took accurate orders, and coordinated with kitchen staff for timely service.
- Handled EFTPOS and cash transactions, ensuring accuracy in billing and payments.
- Assisted in training new staff members on service standards and restaurant procedures.
- Maintained a clean, organized, and welcoming workspace to enhance the dining experience.
Education
Bachelor of Business - International Business
University of Technology Sydney (UTS)
10-2024
Bachelor of Science - Information Technology (Interaction Design)
University of Technology Sydney (UTS)
10-2024
Diploma in Hospitality & Tourism Management -
Star Academy
Myanmar10-2017
Pearson BTEC Level 5 HND - Business Management
Victoria University College
Myanmar09-2015
Skills
- Customer service
- Strong verbal and written communication skills
- Problem-Solving
- Payment and transaction handling (EFTPOS and cash transactions)
- Multitasking and time management
- Teamwork and adaptability
- Microsoft Office Suite (Word, Excel, PowerPoint, Teams, Outlook, and OneNote)
- Point of Sale (POS) Systems
Availability
- Monday to Friday, weekends (if required)
- Available for rotational shifts
Languages
English
Professional
Burmese
Professional
Reference
Lisa Guo – Brighton Le Sands Post Office Manager
📞 0424263299 | 📧 brightonpost2016@gmail.com
Timeline
Waiter (Part-Time)
Fugetsu Japanese Restaurant
08.2021 - 09.2022
Customer Service Representative (Part-Time/Casual)
Australia Post
05.2020 - 12.2024
Bachelor of Business - International Business
University of Technology Sydney (UTS)
Bachelor of Science - Information Technology (Interaction Design)
University of Technology Sydney (UTS)
Diploma in Hospitality & Tourism Management -
Star Academy
Pearson BTEC Level 5 HND - Business Management
Victoria University College
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