Senirewa Grace Manupunakiono Fehoko Cakacaka
4 Friar Place, Ingleburn,NSW
Summary
Accomplished Customer Service Officer at McArthur, adept in documentation and reporting, and renowned for exceptional customer focus. Leveraged program management skills to enhance service delivery, achieving high customer satisfaction. Demonstrated expertise in complaint handling and employee development, fostering strong relationships and repeat business.
Overview
1
1
year of professional experience
1
1
Certificate
Work History
Customer Service Officer
McArthur
North Sydney, NSW
09.2024 - Current
- Cultivated positive customer relations by employing proficient communication techniques.
- Provided customer service in a courteous and professional manner.
- Educated customers on products and services offered by the company.
- Ensured excellent service delivery while resolving routine questions and concerns.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
Childcare Provider
Personal
Merrylands, NSW
07.2024 - 10.2025
- Assisted with feeding infants and toddlers during meal times.
- Developed positive relationships with families by communicating regularly about their child's development.
- Encouraged positive interactions between children by providing supervision at all times.
- Engaged in creative play activities that promoted language development, physical activity and problem solving skills.
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
- Taught basic skills such as personal hygiene, social manners and appropriate behavior.
- Observed children's behavior and development, communicate information with parents.
- Maintained a clean and organized play area.
- Assisted children in development of social, communication and problem-solving skills.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Instilled discipline and maintained order with children by using simple and commanding directives.
- Supported children with special needs, adapting activities to meet diverse requirements.
- Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
- Communicated with parents about daily activities and any concerning behaviors.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Read stories to children, facilitated discussions and tied books into learning opportunities.
- Dressed children and changed diapers.
- Observed and monitored children's play activities.
- Instructed children in eating, resting and restroom habits.
- Maintained safe play environment.
Cleaner
Blissful Cleaning Services
Liverpool, NSW
06.2024 - 11.2024
- Provided assistance with laundry services when needed.
- Transported trash bags to designated disposal areas.
- Polished furniture to remove dust and dirt buildup.
- Emptied wastebaskets and replaced liners.
- Scrubbed walls to remove scuff marks or stains.
- Emptied trash cans and replaced liners as needed.
- Responded promptly to all customer complaints regarding cleanliness issues.
- Mixed chemicals for use in cleaning processes according to safety instructions provided by manufacturer labels.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Washed windows both inside and outside of the facility.
- Sanitized frequented areas and equipment using approved supplies.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Collected trash from floors within hallways, bathrooms and work areas.
- Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
Education
Some College (No Degree) - Certificate in Community Service III
Australia Institute
Liverpool, NSWSkills
- Documentation and reporting
- Information protection
- Customer focus
- Service recommendations
- Program management
- Employee development
- Customer support
- Complaint handling
Accomplishments
- Gold Medalist at Discus in Fiji
- Senior Prefect in 2023
- Perfect Attendance Award
- Highest Scorer in Business and Accounting Class in 2023
Affiliations
- I love babysitting
- I regularly provide childcare for younger family members , ensuring a safe, engaging, and nurturing environment through play, learning activities, and basic care
- I love to help children with their homework and I used to assist my 12 year old sister with her homework
- I used to and still do love to organize activities for children and for any events
- I love to engage children with music, dance and art
- I am passionate about supporting early childhood development through creative play, structured learning, and emotional support
- I am skilled in child supervision, activity planning, and maintaining a positive and nurturing atmosphere
Certification
- I have done my First Aid and CPR Certificate and will be graduating on April 2025
- QCE Qualifications for completing Year 12 in 2023
- Work References from relatives confirming my childcare experiences
Languages
Fiji
Professional
Nauru
Elementary
Indian
Elementary
English
Professional
Timeline
Customer Service Officer
McArthur
09.2024 - Current
Childcare Provider
Personal
07.2024 - 10.2025
Cleaner
Blissful Cleaning Services
06.2024 - 11.2024
Some College (No Degree) - Certificate in Community Service III
Australia Institute
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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References
References available upon request.
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