Serena Wallner
Wollongong,Australia
Summary
I am a friendly and adaptable professional eager to bring positivity and enthusiasm to any team. I thrive in diverse environments that challenge me and am confident in having contributed my best efforts to all my previous jobs. I am excited to begin my professional career after having just completed my degree and look forward to my continuous growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Ochre Medical Centre
Wollongong, Australia
04.2024 - Current
- Performed front desk administration tasks – answered phone calls, booked appointments, processed claims and payments using Best Practice software and HotDocs
- Liaised with patients and their families, GP’s, other health professionals and their staff in a compassionate manner
- Provided ongoing support to GP’s and practice nurses as required
- Facilitated communication between patients and internal clinical staff.
Hostess
Harbourfront Seafood Restaurant
Wollongong, Australia
03.2024 - Current
- Greeted a high volume of guests and arranged logistics for small-to-large scale events
- Collaborated with the various sectors within the restaurant to ensure the smooth running of service
- Proficient in multitasking across various roles including bartending, food and drinks service, and general administrative tasks
- Skilled in managing reservations and customer requests
- Efficiently handled cash transactions, maintained inventory levels, and upheld cleanliness and hygiene standards.
Allied Health Receptionist
Entire Podiatry
Brisbane, Australia
09.2023 - 01.2024
- Independently ran the daily operations of the clinic including greeting customers, scheduling appointments, answering and directing phone calls and emails
- Completed financial duties including billing payments using HICAPS and EFTPOS and sending accounts through NDIS and DVA
- Processing and balancing End-Of-Day reports
- Maintained general cleanliness of the clinic and sterilised podiatry instruments at a rate that ensured constant supply, resulting in smooth and hygienic operations within the clinic
Waitress
Tempest Seafood and Teppanyaki Restaurant
Brisbane, Australia
09.2023 - 01.2024
- Served high volumes of guests in fast-paced service environments with exceptional customer care
- Provided attentive, professional front-of-house service by checking reservations and showing guests to correct tables
- Shared product knowledge to produce targeted recommendations, upsell products and boost transaction value
Catering Staff
Culinarius
Wollongong, Australia
02.2022 - 01.2023
- Performed catering services, specializing in weddings, large-scale events, and bar operations
- Consistently received positive feedback from clients and guests for exceptional service, professionalism, and attention to detail
- Flexible and adaptable, capable of handling diverse responsibilities and effectively resolving any issues that may arise during events
Waitress
Diggies Cafe
Wollongong, Australia
03.2021 - 01.2023
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability
- Took food and beverage orders using POS system to maintain accuracy
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests
Cafe Manager
Maple and Clove Cafe
Barton, Australia
01.2020 - 12.2020
- Supervised daily activities of over 10 Cafe staff
- Created rosters on a weekly basis using Deputy
- Liaised with suppliers to build and maintain excellent working relationships, ensuring good rapport
- Showed a strong aptitude in multi-tasking, delegation, organisation, and efficiency, and developed terrific interpersonal skills
Education
Bachelor of Science - Cell and Molecular Biology
University of Wollongong
Wollongong, NSW01.2024
Bachelor of Science - International Studies
University of Surrey
Guildford, United Kingdom01.2023
High School Diploma -
Narrabundah College
Canberra, ACT11-2019
Lyneham High School
Canberra, ACT12-2018
Skills
- Workflow optimization
- Office administration
- Microsoft office
- Meeting coordination
- Effective Communication
- Meticulous attention to detail
Certification
- Australian Drivers Licence, ACT, 2024
- Boat Licence, NSW
- RSA Certified, NSW, ACT, QLD
- Open Water Diving Licence, PADI, 2019
References
References available upon request.
Timeline
Medical Receptionist
Ochre Medical Centre
04.2024 - Current
Hostess
Harbourfront Seafood Restaurant
03.2024 - Current
Allied Health Receptionist
Entire Podiatry
09.2023 - 01.2024
Waitress
Tempest Seafood and Teppanyaki Restaurant
09.2023 - 01.2024
Catering Staff
Culinarius
02.2022 - 01.2023
Waitress
Diggies Cafe
03.2021 - 01.2023
Cafe Manager
Maple and Clove Cafe
01.2020 - 12.2020
Bachelor of Science - Cell and Molecular Biology
University of Wollongong
Bachelor of Science - International Studies
University of Surrey
High School Diploma -
Narrabundah College
Lyneham High School
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