Job Search Status
Open to workDesired start date: Flexible
Desired Job Title
Marketing CoordinatorWork Type
Full TimePart TimeLocation Preference
HybridLocation: Sídney, NSW
Open to relocation: No
Open To Work
Sergio Moreno Romero
Sídney,NSW
Work Preference
Summary
Marketing and communications professional with experience across community services and digital campaigns, specialising in engaging diverse audiences and stakeholders. Strong background in aged care and LGBTQ+ community engagement, with the ability to translate insights into targeted communication strategies that build awareness, trust, and service uptake. Experienced in campaign support, stakeholder coordination, and cross-functional collaboration to deliver impactful, community-centred outcomes.
Overview
13
13
years of professional experience
Work History
Client Service Officer ACVVS
ACON
Sídney, NSW
04.2022 - Current
- - Coordinate delivery of ACVVS, a volunteer-based program supporting older LGBTQ+ people experiencing social isolation across Sydney and regional NSW
- - Contribute to the development and delivery of promotional and outreach activities to increase program awareness and engagement across target communities
- - Played a key role in the 2024–25 ACVVS promotional campaign, coordinating participants, liaising with the communications team, and supporting campaign delivery and performance monitoring
- - Build and maintain strong relationships with aged care providers, community organisations, and referrers to improve service visibility and access
- - Conduct client assessments and identify opportunities to connect individuals with appropriate services, contributing to improved service uptake and engagement
- - Lead volunteer recruitment and onboarding processes, ensuring alignment with program messaging and community needs
- - Support expansion of ACVVS into regional NSW (Hunter region) through targeted outreach, stakeholder engagement, and service promotion
- - Maintain accurate reporting and data tracking to inform service planning and continuous improvement
- - Contribute to team planning, service improvement initiatives, and cross-program collaboration
Social Care Worker at Social Clubs
HammondCare
Sídney, NSW
04.2022 - 08.2022
- - Supported delivery of person-centred programs for older adults, contributing to improved engagement and wellbeing
- - Collaborated with multidisciplinary teams to identify client needs and improve service delivery
- - Contributed to activity planning and client engagement strategies, enhancing participation and inclusion
- - Maintained accurate documentation and reporting to support service quality and compliance
Social Care Worker
HammondCare
Sídney, NSW
10.2020 - 04.2022
- - Supported delivery of person-centred programs for older adults, contributing to improved engagement and wellbeing
- - Collaborated with multidisciplinary teams to identify client needs and improve service delivery
- - Contributed to activity planning and client engagement strategies, enhancing participation and inclusion
- - Maintained accurate documentation and reporting to support service quality and compliance
Subcontractor
The Planet Earth Cleaning Company
03.2019 - 02.2021
- - Delivered services to residential and commercial clients
- - Managed scheduling, client communication, and service delivery
- - Maintained high standards of reliability and customer satisfaction
Marketing Coordinator
Grupo Techint
Buenos Aires
10.2016 - 11.2018
- - Supported the planning, development, and execution of marketing campaigns across digital and social media channels
- - Created and optimised content for Facebook and Instagram, increasing engagement and audience reach
- - Improved social media engagement by up to 20% through content optimisation and audience-focused strategies
- - Collaborated with cross-functional teams to align marketing activities with business objectives and customer insights
- - Identified target audiences and appropriate marketing channels to improve campaign effectiveness
- - Developed content for corporate communications, media relations, and digital platforms
- - Analysed customer engagement data to inform campaign improvements and content strategy
Customer Service Representative
CABA
03.2013 - 09.2016
- - Maintained customer satisfaction with proactive strategies focused on addressing customer needs.
- - Consulted with outside parties to resolve discrepancies and create expert solutions.
- - Collected customer feedback and made process changes to exceed customer satisfaction goals.
- - Responded to customer requests for services and company information.
- - Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- - Optimised customer support by establishing collaborative service environment.
- - Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- - Tailored support to meet customer needs
Education
Diploma of Education - Leadership and management
Lexis College
01-2021
Certificate III - Business, Management, Marketing, and Related Support Services
Lexis College
01-2020
Bachelor's degree - Public Relations And Organizational Communication
Universidad Argentina de la Empresa
01-2017
Diploma of Education - Public Health/Community Nurse/Nursing
Fundación de socorristas desarrollo y acción FUSDESA
01-2009
Skills
- Aged Care & Community Services Knowledge
- Marketing Strategy
- Cross-team Collaboration
- Relationship building
- Social media strategy
- Project management
- Communications management
- Strategy development
Languages
Spanish
Native or Bilingual
Timeline
Client Service Officer ACVVS
ACON
04.2022 - Current
Social Care Worker at Social Clubs
HammondCare
04.2022 - 08.2022
Social Care Worker
HammondCare
10.2020 - 04.2022
Subcontractor
The Planet Earth Cleaning Company
03.2019 - 02.2021
Marketing Coordinator
Grupo Techint
10.2016 - 11.2018
Customer Service Representative
03.2013 - 09.2016
Certificate III - Business, Management, Marketing, and Related Support Services
Lexis College
Bachelor's degree - Public Relations And Organizational Communication
Universidad Argentina de la Empresa
Diploma of Education - Public Health/Community Nurse/Nursing
Fundación de socorristas desarrollo y acción FUSDESA
Diploma of Education - Leadership and management
Lexis College