Setara Khalili
Melbourne,VIC
Summary
Versatile and detail-oriented, with a proven track record in customer service, demonstrated at Dogh Works/18 Grams Cafe. Excelled in handling high-pressure situations and fostering customer loyalty. Skilled in data entry and possesses strong communication abilities, ensuring accuracy and a warm customer experience.
Overview
2
2
years of professional experience
Work History
Customer Service
Dogh Works/ 18 Grams Cafe
02.2024 - 11.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Customer Service Cashier
Qandi Fresh Fruit & Vegetable Store
01.2024 - 08.2024
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed and managed relationships with customers to increase customer loyalty.
- Trained new cashiers, enhancing team efficiency and accuracy in transactions.
Teacher
Primary School
03.2023 - 11.2023
- Enhanced critical thinking skills with project-based learning opportunities.
- Established strong relationships with families to support student success.
- Monitored student progress to adapt instruction and address individual challenges.
Education
Certificate III - Information Technology
Chisholm Institute
Melbourne, VIC07-2025
Certificate II - EAL
Chisholm Institute
Melbourne, VIC12-2024
Bachelor of Architecture - Interior Architecture
Jamia Millia Islamia
New Delhi,India01-2023
Diploma - International Affair & Diplomacy
Indian Institute of Governance & Leadership
India04-2022
Year 12 -
Huassani High SCHOOL
Uruzgan, Kabul,Afghanistan08-2018
Skills
- Customer service best practices
- Sales and customer service
- Quick-Service Customer Support
- Accuracy and attention to detail
- Data entry
- SketchUp 3D modeling
- Strong communication skills
- 2D drafting proficiency
- Flexibility
- Warm and friendly
Languages
English
Full Professional
Hindi
Elementary
Persian
Native or Bilingual
Dari
Native or Bilingual
Timeline
Customer Service
Dogh Works/ 18 Grams Cafe
02.2024 - 11.2024
Customer Service Cashier
Qandi Fresh Fruit & Vegetable Store
01.2024 - 08.2024
Teacher
Primary School
03.2023 - 11.2023
Certificate III - Information Technology
Chisholm Institute
Certificate II - EAL
Chisholm Institute
Bachelor of Architecture - Interior Architecture
Jamia Millia Islamia
Diploma - International Affair & Diplomacy
Indian Institute of Governance & Leadership
Year 12 -
Huassani High SCHOOL
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