Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Shae Mark

TORQUAY,Victoria

Summary

As a highly organized and passionate team player, I am driven to help my team achieve our company's goals. I bring a strong work ethic and a commitment to excellence to every task I undertake. I am confident that my skills and experience will enable me to make a valuable contribution to your team.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Part Time Retail Assistant

Cotton On Group
09.2023 - Current
  • Improved customer satisfaction by providing exceptional service and efficiently addressing inquiries.
  • Maintained store appearance by regularly merchandising and upkeep of displays.
  • Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
  • Collaborated with team members to accomplish sales goals and improve overall store performance.
  • Resolved customer complaints professionally to maintain a positive brand image.
  • Processed transactions accurately and balanced cash registers at the end of each shift.

Causal Retail Assistant

Cotton On Group
01.2023 - 09.2023
  • Stepped into the managers position to take care of the store while she was away for four weeks.
  • Enhanced customer satisfaction by providing personalized assistance and product recommendations.
  • Boosted store sales by effectively promoting current promotions and upcoming events to customers.
  • Maintained a visually appealing store environment with regular merchandise restocking and displays updates.
  • Collaborated with the team to achieve daily sales targets and consistently exceed performance expectations.

Picker Packer

Rip Curl
07.2022 - 12.2022
  • Enhanced order accuracy by carefully picking and packing items per customer specifications.
  • Reduced shipping errors by thoroughly checking each item before packaging for shipment.
  • Streamlined warehouse operations through efficient organization of products and inventory management.
  • Expedited order processing by utilizing a barcode scanner to accurately select items from shelves.

Casual Retail Assistant

Rip Curl
07.2019 - 07.2022
  • Boosted store sales by effectively promoting current promotions and upcoming events to customers.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Crew Member

McDonald's
11.2017 - 07.2020
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Expedited orders with accuracy, resulting in reduced wait times for customers.
  • Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.

Education

High School Diploma -

Surf Coast Secondary College
Torquay, VIC
12.2020

Certificate II - Graphic Design

Gordon Institute of TAFE
Geelong, VIC
11.2020

Skills

  • Process driven
  • Adaptable
  • Solutions Focused
  • Time management
  • Communication
  • Patience and understanding
  • Relationship Building

Certification

Responsible service of alcohol

Cardiopulmonary resuscitation

References

Kara Cronin

General Manager

Bacchus Marsh Coaches

0409211106



Jodie Sizer

CEO Great Ocean Road Coast and

Parks Authority

0429233348



Mia Fox 

Manager Cotton On Waurn Ponds

0458766795

Timeline

Part Time Retail Assistant

Cotton On Group
09.2023 - Current

Causal Retail Assistant

Cotton On Group
01.2023 - 09.2023

Picker Packer

Rip Curl
07.2022 - 12.2022

Casual Retail Assistant

Rip Curl
07.2019 - 07.2022

Crew Member

McDonald's
11.2017 - 07.2020

High School Diploma -

Surf Coast Secondary College

Certificate II - Graphic Design

Gordon Institute of TAFE

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Shae Mark