Shagun
Gladstone,QLD
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
3
3
years of professional experience
Work History
Manager
Mumbai Express- Take Away Shop
01.2020 - 12.2022
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delivering on time
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- completed regular stock levels and addresses discrepancies
Packager
Harris Farm
02.2022 - 06.2022
- Reviewed orders by inspecting labeling, packaging and contents.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Completed daily orders with expert picking and packing of shipments.
- Maintained neat, clean and safe workspace to avoid hazards..
Customer Service Representative
Steve Costi Seafood Cafe
03.2021 - 01.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Team Leader
Steve Costi Seafood
05.2020 - 12.2021
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members
- Established open and professional relationships with team members for quick solutions to their issues
Education
Masters of Professional Accounting - Accounting And Business Management
University of Wollongong
Sydney, NSW02.2022
Bachelors of Commerce - Finance
Lovely Professional University
Phagwara,Punjab07.2019
Skills
- Conflict Resolution Techniques
- MS Office Expertise
- Cash Handling
- Time Management
- Customer Service
- Talent Allocation
- Quality Assurance Controls
- Verbal and Written Communication
- Creative Solutions
Licence
Rsa- Responsible Service of Alcohol
Licence number-1017961
Timeline
Packager
Harris Farm
02.2022 - 06.2022
Customer Service Representative
Steve Costi Seafood Cafe
03.2021 - 01.2022
Team Leader
Steve Costi Seafood
05.2020 - 12.2021
Manager
Mumbai Express- Take Away Shop
01.2020 - 12.2022
Masters of Professional Accounting - Accounting And Business Management
University of Wollongong
Bachelors of Commerce - Finance
Lovely Professional University
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