Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shakala Karam

Chester Hill,NSW

Summary

Motivated Crew Coach known for high productivity and efficient task completion. Specialize in team building, strategic practice development, and performance analysis to enhance crew cohesion and competitive success. Excel in communication, leadership, and adaptability, ensuring effective coaching strategies that lead to consistent team improvements and achievements.

Overview

7
7
years of professional experience

Work History

Crew Coach

Mcdonald's
, NSW
08.2023 - Current
  • Supervised a team of up to 10 crew members in daily activities such as cleaning, stocking, customer service and cash handling.
  • Provided coaching sessions for employees struggling with job duties or having difficulty meeting expectations.
  • Resolved customer complaints quickly and professionally while ensuring that all relevant information was documented accurately.

Youth Leader

Hillsong
, NSW
10.2017 - Current
  • Counseled youth on personal issues related to family dynamics, peer pressure, substance abuse prevention and mental health awareness.
  • Planned and led weekly Bible study meetings and facilitated group activities for teenagers.

Team Leader

Grill'd Healthy Burgers
07.2019 - 01.2023
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Created training materials and conducted group trainings on new processes or procedures.
  • Counted and balanced cash drawer at the beginning and end of shift.
  • Identified areas of improvement in the customer service process and developed strategies to address them.

Education

High School Diploma -

JJ CAHILL MEMORIAL HIGH SCHOOL
Mascot, NSW
09-2017

Skills

  • Event Organization
  • Complaint resolution
  • Scheduling
  • POS Systems
  • Customer Assistance
  • Cash Handling
  • Team Supervision
  • Mentoring
  • Service Leadership

Timeline

Crew Coach

Mcdonald's
08.2023 - Current

Team Leader

Grill'd Healthy Burgers
07.2019 - 01.2023

Youth Leader

Hillsong
10.2017 - Current

High School Diploma -

JJ CAHILL MEMORIAL HIGH SCHOOL

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Shakala Karam