William Towart
East Geelong,VIC
Summary
Proven leader and motivator, adept in coaching techniques and staff motivation, significantly enhanced team performance at McDonald's. Recognized for innovation skills and relationship building, earning Crew Member of the Year twice. Excelled in roles requiring clear communication and task delegation, achieving outstanding results through collaborative approaches and strategic development plans.
Overview
3
3
years of professional experience
Work History
Crew Coach
McDonalds
06.2023 - Current
- Facilitated open communication among crew members, fostering trust and collaboration within the team.
- Trained and mentored over 65 new personnel hired to fulfill various roles.
- Established clear expectations for each crew member''s role, increasing accountability and reducing misunderstandings.
- Improved store KPI results in the form of Drive Thru results, leading our store to 1st in the country for the day on numerous occasions through expanding capacity and volume of the Drive Thru
- Recognised high-performing crew members regularly, encouraging continued excellence and dedication to their roles.
- Served as an approachable resource for crew members seeking guidance or assistance with job-related challenges.
- Monitored adherence to safety protocols, minimizing workplace accidents and ensuring compliance with industry regulations.
- Collaborated with management to create targeted development plans for individual crew members, resulting in enhanced overall team performance.
Crew Member
McDonald's
02.2022 - 06.2023
- Worked front counter, drive-thru, McCafe and kitchen.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service.
- Received Crew member of the Month in October 2022 and May 2023, Crew member of the Quarter Q4 2022 and Q2 2023, as well as Outstanding Crew of the Year 2022 and 2023 which is the highest level award available at my licencee
Education
VCE Certificate -
Saint Ignatius College Geelong
Drysdale10.2024
Skills
- Coaching Techniques
- Task Delegation
- Feedback Delivery
- Staff Motivation
- Collaborative Approach
- Innovation Skills
- Event Organization
- Social Media Promotion
- Clear Communication
- Relationship Building
Accomplishments
Chosen selectively to attend Victorian Parliament as a representative of my school to debate the contemporary topic of 'Whether or not Victoria should retain judge alone trials post COVID-19" under the control of the Speaker and The Hon. James Anthony Merlino, the Deputy Premier
Languages
English
Native or Bilingual
Timeline
Crew Coach
McDonalds
06.2023 - Current
Crew Member
McDonald's
02.2022 - 06.2023
VCE Certificate -
Saint Ignatius College Geelong
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