Shakun Chawla
Hoppers crossing,VIC
Summary
Experienced professional seeking opportunities to expand knowledge, experience, and skills within an organization that values efficiency and effectiveness. Dedicated to contributing innovative solutions for clients and driving overall success. Eager to leverage expertise in a collaborative environment that fosters growth and professional development.
Overview
8
8
years of professional experience
Work History
Support worker
The Kind Support Services
11.2023 - Current
- Assisting clients with daily activities
- Undertaking tasks inside and outside the home such as washing, folding clothes, washing dishes, dusting, taking them outside for shopping
- Assisting clients in driving to appointments for physio, doctors appointment and social events
- Providing emotional support and friendship
- Maintaining cleanliness
- Completing shift progress notes
- Assistance with social/recreational and community access services
- Emotion, positive and professional rapport building
- Maintaining professional boundaries
- Communicated well with colleagues and patients
- Training in first aid, and manual handling
- Skills such as listening, supporting and dealing with challenging behaviour
Customer Service Representative
Vodafone
10.2023 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Kindergarten Assistant
Bestchance child family care
01.2019 - 05.2022
- Supervise and monitor the safety of children in their care
- Prepare meals and organize mealtimes and snacks for children
- Help children keep good hygiene
- Change the diapers of infants and toddlers
- Organize activities or implement a curriculum that allow children to learn about the world and explore interests
- Develop schedules and routines to ensure that children have enough physical activity, rest, and playtime
- Watch for signs of emotional or developmental problems in children and bring the problems to the attention of parents
- Keep records of children's progress, routines, and interest
- Work effectively with culturally diverse clients and co-workers
Assistant Educator
Creative garden early learning centre
06.2017 - 12.2018
- Looking after the physical well-being of children by providing safe and secured environment
- Keeping the study and play areas, including play equipment clean and disinfected
- Ensuring no child receive injury during the play by careful and constant observation
- Maintaining hygiene in children by changing diaper and soiled clothes
- Washing hands of children before meal and teaching them eating on their own
- Assisting the kitchen staff in preparation tasty and nutritious meals for children
- Dressed and undressed children before and after toileting needs
- Followed state and federal guidelines and maintained nutrition values of dietary needs
- Assisted the teaching staff in developing curriculum to meet children's needs
- Led and assisted children in various playful and educational activities
Educator And After Before School Care
Randstad
01.2017 - 12.2018
- Supervise and monitor the safety of children in their care
- Prepare meals and organize mealtimes and snacks for children
- Help children keep good hygiene
- Change the diapers of infants and toddlers
- Organize activities or implement a curriculum that allow children to learn about the world and explore interests
- Develop schedules and routines to ensure that children have enough physical activity, rest, and playtime
- Watch for signs of emotional or developmental problems in children and bring the problems to the attention of parents
- Keep records of children's progress, routines, and interest
- Work effectively with culturally diverse clients and co-workers
Education
Certificate 3 -
Early childhood education and care
Certificate IV - Disability Studies
Guidestar Institute
Footscray, VIC07.2024
Skills
- Customer Service
- Cash Register Handling
- Stock Replenishment
- Attention to Detail
- Prioritization
- Multitasking
- Team Player
- Adaptability
- Communication Skills
- Interpersonal Skills
- Coordination
- IT Literacy
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
References
Available upon request.
Timeline
Support worker
The Kind Support Services
11.2023 - Current
Customer Service Representative
Vodafone
10.2023 - 10.2024
Kindergarten Assistant
Bestchance child family care
01.2019 - 05.2022
Assistant Educator
Creative garden early learning centre
06.2017 - 12.2018
Educator And After Before School Care
Randstad
01.2017 - 12.2018
Certificate 3 -
Early childhood education and care
Certificate IV - Disability Studies
Guidestar Institute
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