Shameel Shah

• Generate accurate quotes across diverse technological platforms in a timely manner, including working on complexity quotes and quotes of high value.

• Ensure timely and precise quotations are provided to Exclusive Networks partners.

• Maintain a superior level of customer service by promptly responding to partner inquiries for quote requests.

• Manage quoting responsibilities for vendors including Fortinet, Cloudian, SentinelOne, Infoblox, LogRhythm, Rubrik, A10, and Barracuda.

• Act as the primary point of contact for escalations related to quote requests, ensuring timely resolution and maintaining customer satisfaction.

• Assist the CSR manager in handling escalations and resolving issues.

• Validate incoming purchase orders for alignment with quoted figures.

• Facilitate effective communication and collaboration with various departments of Exclusive Networks to optimize sales efficiency.

• Take ownership of customer inquiries, issues, and problem resolution, ensuring a superior customer experience.

• Skill fully engaging with customers, understanding their needs, and providing detailed information about both rental and sales vehicles.
• Demonstrating expertise in both rental and sales vehicle offerings, including features, specifications, pricing, and rental terms.
• Guiding customers through the complete sales process, from initial inquiry to closing the deal, while also promoting rental services where applicable.
• Delivering exceptional customer service at every touchpoint, addressing concerns promptly, and ensuring customer satisfaction with both rental and sales transactions.
• Conducting thorough follow ups after both rental and sales transactions to gather feedback, ensure satisfaction, and cultivate long-term relationships.
• Actively networking to generate leads and referrals for both rental and sales business streams, while also fostering partnerships with corporate clients for rental services.
• Managing administrative tasks associated with both rental and sales transactions, including paperwork, contracts, and vehicle registration.
• Continuously improving product knowledge and sales techniques through ongoing training programs, staying updated on industry trends, and sharing insights with the team.
• Consistently meeting or exceeding sales targets for both rental and sales revenue streams, contributing to the overall growth and profitability of the business.
• Providing leadership and guidance to sales teams, fostering a collaborative environment, and working together to achieve common goals across rental and sales departments.