Shan Parvez
Summary
Talented Support Worker focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial and social skills, helping clients integrate into community and live more robust lives. Creative and empathetic assistant with one years of experience building community and developing social skills through incremental therapeutic techniques.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Support Worker
Comfort Community Services
02.2023 - 09.2023
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Kept clients engaged in social networks and communities for personal health and growth.
- Documented client progress and activities in accordance with agency policies and procedures.
- Administered assessments to identify clients' needs and establish treatment plans.
Administrative Officer
ISEC Ltd
04.2021 - 06.2022
- Created, prepared, and delivered reports to various departments.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Office Administrator
Pro Print Group Ltd
03.2019 - 01.2020
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Support Worker
Edhi
02.2014 - 01.2016
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Kept clients engaged in social networks and communities for personal health and growth.
- Created, prepared, and delivered reports to various departments.
- Documented client progress and activities in accordance with agency policies and procedures.
- Monitored clients' progress to adjust treatment plans accordingly.
Education
MBA - Business Administration
Holmes College
Sydney, NSW12.2017
MPA - Masters in Professional Accounting
Holmes College
Sydney12.2018
Diploma of Leadership Management - Organizational Leadership
Lead College
Sydney, NSW11.2021
Diploma of Advanced Leadership And Management - Urban Education And Leadership
Leads College
Sydney, NSW12.2022
Diploma of Community Services - Support Worker
AIBT
Hobart, TAS11.2024
Skills
- Problem-solving abilities
- Team collaboration
- Effective Communication (Written and Verbal)
- Basic Medical Knowledge
- Ethical Decision -Making
- Documentation and Record-Keeping
- Knowledge of Disability Types and Conditions
- Adaptability and Patience
- Cooking and Attention to Detail
Certification
- Certificate III in Community Services.
- First Aid Certificate.
- Working With Vulnerable People.
- NDIS Certificate.
- NCC Police Check.
- Security Certificate .
- Full Driving License with own Transportation.
Timeline
Support Worker
Comfort Community Services
02.2023 - 09.2023
Administrative Officer
ISEC Ltd
04.2021 - 06.2022
Office Administrator
Pro Print Group Ltd
03.2019 - 01.2020
Support Worker
Edhi
02.2014 - 01.2016
MBA - Business Administration
Holmes College
MPA - Masters in Professional Accounting
Holmes College
Diploma of Leadership Management - Organizational Leadership
Lead College
Diploma of Advanced Leadership And Management - Urban Education And Leadership
Leads College
Diploma of Community Services - Support Worker
AIBT
- Certificate III in Community Services.
- First Aid Certificate.
- Working With Vulnerable People.
- NDIS Certificate.
- NCC Police Check.
- Security Certificate .
- Full Driving License with own Transportation.
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