Shanalie Arambewela
Kurri Kurri,NSW
Summary
Dedicated and compassionate youth worker with experience supporting young people across a range of care settings. Skilled in crisis intervention, conflict resolution, and creating safe, supportive environments that promote wellbeing and stability. Known for strong communication and empathetic engagement, enabling the development of trusting and meaningful relationships with young people. Bringing experience from multiple roles within the support sector, I have developed a well-rounded understanding of diverse client needs and complex behaviours. Through this experience, I have discovered a strong passion for youth work and am committed to supporting young people in building resilience, confidence, and positive life outcomes.
Motivated to continue growing within the youth work field, I am eager to contribute to a team that values person-centred, trauma-informed, and strengths-based approaches.
Overview
5
5
years of professional experience
Work History
Residential Support Worker
Maxlife Care
Newcastle, NSW
12.2025 - Current
- Provided compassionate support to residents, enhancing their daily living experiences and comfort.
- Monitored resident wellbeing, promptly reporting changes to ensure appropriate interventions occur.
- Implemented engaging activities that improved social interaction and emotional well-being among residents.
- Developed strong relationships with residents through empathetic communication and active listening skills.
- Facilitated personal care routines tailored to individual needs for dignity and respect.
- Collaborated with healthcare teams to create and update personalized care plans effectively.
Community Support Worker
Gleam Support Services
Maitland, NSW
12.2024 - 03.2026
- Delivered individualized support to clients, promoting independence and enhancing quality of life.
- Collaborated with multidisciplinary teams to develop and implement client care plans.
- Assisted in crisis intervention, employing de-escalation techniques to ensure safety for clients and staff.
- Maintained accurate documentation of client interactions, adhering to confidentiality standards and regulatory requirements.
- Facilitated group activities that encouraged social interaction and skill development among clients.
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
Assistant in Nursing
Mayfield Aged Care
Mayfield, Nsw
06.2025 - 11.2025
- Provided compassionate care to patients, ensuring comfort and dignity during daily activities.
- Monitored vital signs and documented changes, enhancing patient safety and response time.
- Maintained cleanliness and organization of patient rooms, supporting infection control protocols.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Disability Support Worker
Nextt PVT LTD
Toronto, NSW
03.2025 - 06.2025
- Provided personalized support to individuals with disabilities, enhancing daily living skills and independence.
- Implemented behaviour management strategies to promote positive interactions and reduce challenging behaviours.
- Collaborated with multidisciplinary teams to develop and revise individualized care plans based on client needs.
- Trained and mentored new staff on best practices in disability support, ensuring consistency in service delivery.
- Assessed client progress regularly, adjusting support strategies to optimize outcomes and enhance quality of life.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
Community Care Worker
Sublime care
Wallsend, NSW
08.2024 - 05.2025
- Facilitate social activities to boost emotional well-being and cognitive engagement.
- Manage medication reminders and meal prep, maintaining a safe, hygienic environment.
- Monitor health changes, providing insights for proactive health management.
- Advocate for clients' needs, fostering a holistic approach to care.
- Develop creative solutions to enhance daily living activities.
- Enhance client well-being through personalized care, fostering independence and dignity while adapting to evolving needs and collaborating with healthcare teams.
- Develop creative solutions for daily living activities, continuously refining care strategies to promote client autonomy and quality of life.
- Meticulously manage medication reminders and meal prep, maintaining a safe, hygienic environment while monitoring health changes for proactive care.
Product and Service Coordinator
CDMplus Cardiff
Cardiff, NSW
07.2024 - 08.2024
- Managed CRM to boost client interaction, ensuring precise lead tracking and compliance.
- Processed funding applications with high accuracy, maintaining organized contact lists.
- Enhanced product coordination using MS Office and CRM tools, improving operational efficiency.
- Implemented diverse software solutions including Calendly to enhance productivity, streamline operations, and improve product coordination processes.
- Ensured accuracy and compliance in RDN funding applications, maintained meticulous CRM contact lists, and handled sensitive information with precision.
- Optimized CRM processes for enhanced client interaction, ensuring precise lead tracking and regulatory compliance in funding applications.
Purchasing Assistant & Administration Officer
Mega Pacific
Shortland, NSW
02.2024 - 07.2024
- Manage office supplies and schedules for seamless daily functions.
- Implement new filing systems to improve record-keeping accuracy.
- Coordinate facility maintenance to promptly resolve issues.
- Support executives with administrative tasks to boost productivity.
- Optimized supply chain processes, reducing procurement lead times and enhancing inventory management efficiency for Mega Pacific's purchasing department.
- Streamlined administrative workflows, significantly boosting office productivity and enabling executives to focus on core business strategies.
Accounts Payable Officer
Mega Pacific
Shortland, NSW
09.2022 - 02.2024
- Ensure invoice accuracy and compliance, resolving discrepancies efficiently.
- Communicate with vendors to enhance relationships and resolve payment issues.
- Support audits and month-end closings, contributing to financial integrity.
- Propose process improvements, boosting accounts payable efficiency.
- Review and reconcile invoices, ensuring alignment with purchase orders.
- Contributed to timely month-end closings and supported internal audits, ensuring financial integrity and compliance while meeting critical deadlines.
- Streamlined invoice reconciliation process, reducing discrepancies and enhancing financial accuracy while maintaining strict compliance with company policies.
Customer Service Executive
The Hongkong and Shanghai Banking Corporation Limited (HSBC Bank)
08.2021 - 08.2022
- Resolved complex customer issues, ensuring high satisfaction rates and adherence to HSBC policies. Collaborated across departments for efficient problem-solving.
- Provided empathetic customer support via multiple channels, actively listening to concerns and offering tailored solutions to meet individual needs.
- Maintained comprehensive knowledge of HSBC products and services, analyzing customer needs to recommend appropriate solutions and cross-sell opportunities.
- Ensured meticulous compliance with HSBC's service guidelines, demonstrating attention to detail in all customer interactions and issue resolutions.
- Seamlessly coordinated with specialized teams to address escalated issues, fostering a collaborative environment for effective customer service delivery.
- Streamlined customer query resolution process, reducing average response time and boosting client satisfaction rates at HSBC Bank.
Education
Social Work
Central Queensland University
Sydney, NSW08-2027
Certificate in Individual Support - Support Work
Lead Pvt Ltd
Newcastle, NSW03-2025
Master of Health Economics, Policy & Management -
University of Newcastle
Newcastle, NSW01-2024
Bachelor of Operations & Logistics Management -
University of Plymouth
Sri Lanka01-2021
Skills
- Youth supervision
- Multicultural sensitivity
- Self-care techniques
- Behavior management
- Mandated reporting
- Youth advocacy
- Positive reinforcement
- Community resources
- Boundaries establishment
- Family engagement
- Activity implementation
- Resilience building
- Mental health awareness
Affiliations
- Police check
- First - Aid training and certificate
- Working with children employer check
- NDIS modules completed
- Own vehicle with Comprehensive car insurance
Languages
English (Highly proficient)
Sinhala (Highly proficient)
Timeline
Residential Support Worker
Maxlife Care
12.2025 - Current
Assistant in Nursing
Mayfield Aged Care
06.2025 - 11.2025
Disability Support Worker
Nextt PVT LTD
03.2025 - 06.2025
Community Support Worker
Gleam Support Services
12.2024 - 03.2026
Community Care Worker
Sublime care
08.2024 - 05.2025
Product and Service Coordinator
CDMplus Cardiff
07.2024 - 08.2024
Purchasing Assistant & Administration Officer
Mega Pacific
02.2024 - 07.2024
Accounts Payable Officer
Mega Pacific
09.2022 - 02.2024
Customer Service Executive
The Hongkong and Shanghai Banking Corporation Limited (HSBC Bank)
08.2021 - 08.2022
Certificate in Individual Support - Support Work
Lead Pvt Ltd
Master of Health Economics, Policy & Management -
University of Newcastle
Bachelor of Operations & Logistics Management -
University of Plymouth
Social Work
Central Queensland University