Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Shane Horsch

Minmi,NSW

Summary

Hardworking Field Service supervisor with 15-year hydraulics career working underground and in open cut mining. Collaborates across all levels of company to execute strategic plans and achieve company goals. Confident and personable with excellent people skills.

I have built my career with-in the hydraulic industry working for Bosch Rexroth. I have experienced a wide range of industries. From commissioning OEM underground mining equipment to fix plant hydraulic equipment in W/A and QLD.

Overview

14
14
years of professional experience

Work History

Service Supervisor

Bosch Rexroth
09.2019 - Current
  • Assisted with training and development of team members.
  • Handled customer complaints and inquiries.
  • Monitored team's performance and gave feedback when necessary.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Assist in field service work with break down support
  • Repairs and testing of all hydraulic component's
  • OEM assistance with commissioning mining equipment , e.g miners, shuttle cars, feeders
  • Responded to customer requests for products, services, and company information.
  • Provided primary customer support to internal and external customers.

Service Technician

Bosch Rexroth
09.2009 - 09.2019
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Tested systems, noting issues and completing preventive maintenance.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.

Education

High School Diploma -

St Pius X High School
Adamstown, NSW
2006

Skills

  • Complex Problem-Solving
  • Microsoft Word
  • Supervision
  • Team Meetings
  • Project Management
  • Microsoft Outlook
  • Hydraulic commissioning
  • Hydraulic maintenance
  • Underground CABA trained
  • Experienced in Rexroth flame proof valving

Additional Information

Referees to contact;


Josh Young - Swanson's project engineer

Mob - 0429458364


Ben Sams - Maintenance Supervisor

Mob - 0434043096


Dan Egelton - Sandvik Mining

Mob - 0439294724


Timeline

Service Supervisor

Bosch Rexroth
09.2019 - Current

Service Technician

Bosch Rexroth
09.2009 - 09.2019

High School Diploma -

St Pius X High School

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Shane Horsch