Shanel Smoult
Melton,Australia
Summary
I am a highly motivated individual with a strong passion for providing excellent customer service in fast-paced environments. With experience working in dynamic settings, I excel at maintaining a clean, organized, and friendly atmosphere, ensuring customers feel welcome and valued. I take pride in delivering exceptional service, always striving to communicate clearly and positively with customers to ensure they have the best possible experience. Whether it’s assisting customers across the counter or addressing their needs with a smile, I am dedicated to contributing to a positive and efficient work environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hospitality Worker
San Churro Woodgrove
10.2024 - Current
- Customer Service & Waitressing: Experienced in delivering exceptional service by waitressing and ensuring a positive dining experience for customers.
- Dishwashing & Kitchen Support: Responsible for maintaining cleanliness in the kitchen and dishwashing area, ensuring a hygienic and efficient environment.
- Front Counter & Order Taking: Comfortable handling front counter duties, including taking orders accurately, managing customer inquiries, and processing transactions.
- Cash Handling & Point of Sale (POS): Proficient in cash handling, using POS systems, and ensuring accurate transactions.
- Food Delivery Services: Experience with delivery platforms such as Uber Eats, Menulog, and DoorDash, ensuring prompt and accurate order deliveries.
Manager
Nuts For Donuts
08.2024 - 10.2024
- Open-close shifts, prepared/made churros, donuts, waffles, ice cream, cookies, cash handling, Uber Eats, Menu Log, DoorDash experience, made and prepared coffee for customers.
Front Counter Service
Get Sliced
10.2023 - 09.2024
- Front counter service, cash/transaction handling, prepared pizzas for customers, kept clean tidy workspace, fast-paced working, prepped fresh fruit and veg for pizzas.
Ice Cream Server
Scoops Melton
06.2022 - 10.2023
- Provided clean area for customers, served ice cream, great customer service, cash handling, keeping clean and tidy working area, long shifts open-close, prepared/made churros, hot donuts, and other deep-fried foods for orders and customers.
- worked as manager open-close shifts
- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction.
- Maintained cleanliness and organization of work areas, adhering to health and safety regulations.
Education
Gisborne Secondary School
Gisborne, Victoria01.2025
Skills
- Customer service
- Time management
- Food service
- Communication skills
- Restaurant experience
- Cashier
- Heavy Lifting
- Food preparation
- Supply restocking
- Cleaning and sanitizing
- Upselling strategies
- Teamwork and collaboration
- Multitasking
- Hospitality services
Certification
- Food handling certificate
- Certificate# 00921688
HOBBIES AND INTEREST
women's football
Languages
English
Full Professional
Timeline
Hospitality Worker
San Churro Woodgrove
10.2024 - Current
Manager
Nuts For Donuts
08.2024 - 10.2024
Front Counter Service
Get Sliced
10.2023 - 09.2024
Ice Cream Server
Scoops Melton
06.2022 - 10.2023
Gisborne Secondary School