Shanice Mah

· Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

· Address customer inquiries or complaints promptly and effectively

· Collaborate with team to ensure smooth operations – rotating management of sections when necessary

· Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.

· Ran food from chefs to guest tables with dishes that required special serving techniques

• Coordinate with team members to handle restaurant operations
• Handle reservations and table seating arrangements
• Promote and demonstrate in-depth knowledge of menu offerings
• Provide elevated level of service to ensure pleasant and delightful dining experience for guests
• Efficiently process orders through point-of-sale (POS) system, ensuring accuracy in billing.
• Managed over 50 dine-in customers simultaneously whilst working alone

• Handling restaurant operations as sole team member on weekdays, with one other colleague on weekends
• Serving food items and beverages in quick and efficient manner, especially during rush-hour periods
• Scheduling reservations and managing seating arrangements
• Performing daily cleaning routines for opening and closing shifts

• Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism
• Streamlined check-in process to decrease wait times and increase customer satisfaction
• Assisted guests with check-ins, account inquiries and any additional services needed
• Investigated guest challenges and sources of dissatisfaction to offer timely resolution.

• Assemble spring rolls in timely and efficient manner, meeting the quota by a certain time period and displaying spring rolls for customers to choose from
• Assisting kitchen staff in preparing and delivering food – packing takeaway orders, assembling various Vietnamese food, preparing ingredients for spring rolls
• Establish welcoming atmosphere by greeting each customer warmly
• Multi-tasking at various stations to ensure customers are promptly served during high-traffic periods such as lunch rush.

• Conduct daily briefing to nurses, doctors and pharmacists
• Schedule and manage patient appointments
• Assist nurses and patients in vaccination process (eg. directing customers to correct booth, assisting in scanning MySejahtera check-in application)
• Managed team of 20 employees to maintain smooth-running operations of shop floor.
• Managed store inventory and stock levels to maintain availability of products.

• Assist lab technicians within 5 different departments: Immunology, Biochemistry, Haematology, Urology and Serology
• Register and perform centrifugation for newly arrived blood samples
• Perform dipstick testing for urine samples
• Perform Pap Blood smearing
• Sorting blood samples by region prior to shipment
• Operate various laboratory machinery – including CELL-DYN Ruby, CELL-DYN Emerald and ARCHITECT CI 4100 analyser
• Prepared laboratory samples for analysis and performed data entry for accurate reporting

• Serviced dine-in customers with food, beverage and alcohol warmly and courteously
• Performed opening and closing routines - cleaning of kitchenware, mopping floors, arranging cutlery and tables in place, taking out the trash, etc
• Handling the cash register and takeaway orders
• Developed positive working relationships with other staff and supported team to reach common goals.

• Mark and record worksheets completed by students
• Teach and guide students on using effective methods to solve problems involving Mathematics and English
• Pack individual homework sets to be completed by each student for their next class
• Attend to parents’ inquiries and guide them through the teaching methods used at Kumon

• Customer Service – ensuring that each customer is welcomed and attended to
• Marketing and Sales Achievement – ensuring daily quota for Add-On sales was met and assisting in the overall achievement of regional store sales
• Increased sales by offering style advice on purchases and promoting additional products
• Stock Control – ensuring that stocks are processed according to company standards
• Administration – assisting the Store Manager in all aspects of administration accurately and efficiently.