Summary
Overview
Work History
Education
Skills
References
Timeline
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Vanessa Dela Cruz

Blacktown,Australia

Summary

Dynamic and professional, with a proven track record in customer service and hospitality. I excel in customer service and adeptly manage point-of-sale systems. Known for creating welcoming atmospheres and fostering guest satisfaction, my professional demeanor and efficient service significantly enhance dining experiences. Skilled in teamwork and communication, I consistently deliver high-quality service.

Overview

Work History

Section Waiter

Ruse Bar and Brasserie
Parramatta, Australia
11.2024 - Current
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Efficiently cleared dirty plates from tables after customer finished meals.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Presented menus to patrons, answered questions about menu items and made recommendations.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Provided friendly, efficient service to customers.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Checked with customers to ensure that they were enjoying their meals and took action to correct any problems.

Front of the House

Publique Eatery
Parramatta, Australia
09.2024 - Current
  • Greeted guests upon arrival, providing a warm and welcoming atmosphere.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Handled cashiering duties such as taking orders and processing payments.
  • Answered phone inquiries, taking reservations and providing information as needed.
  • Performed opening and closing tasks such as cleaning duties, stocking supplies.
  • Filled and served various beverages for customers.
  • Effectively multitasked within fast-paced environment.
  • Provided excellent customer service through friendly interactions with guests.

Education

Bachelor of Science - Tourism Management

Our Lady of Fatima University
Philippines
01.2013

Master of Management - Tourism and Hospitality

International College of Management Sydney

Skills

  • Professional appearance
  • Positive and professional
  • Customer service
  • Hospitality and accommodation
  • Point-of-sale system

References

Available upon request

Timeline

Section Waiter

Ruse Bar and Brasserie
11.2024 - Current

Front of the House

Publique Eatery
09.2024 - Current

Bachelor of Science - Tourism Management

Our Lady of Fatima University

Master of Management - Tourism and Hospitality

International College of Management Sydney
Vanessa Dela Cruz