Shankar Kumar Thapa
Auburn,Australia
Summary
A master's degree graduate in Information Technology from Kings Own Institute, my experience working in Australia has sharpened my communication skills, adaptability, and reliability - all essential qualities for success in the IT field. Motivated to learn and genuinely eager to make a positive impact within your company, I am dedicated to leveraging my expertise and commitment to help drive your organization forward.
Overview
3
3
years of professional experience
Work History
ICT Support Engineer
RASHAYS Head Office
1/9 Ferngrove Place CHESTER HILL NSW
04.2024 - 06.2024
- Provides IT support to internal and external users.
- Patched software and installed new versions to eliminate security problems and protect data.
- Upgraded operating systems and computer software to perform compatibility with programs.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Connected to computer of client using remote link to install programs and applications.
- Installed and maintained hardware and computer peripherals to store tangible components.
- Installed and configured operating systems and applications.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Created user accounts and assigned permissions.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Researched and identified solutions to technical problems.
- Updated Windows Server and worked with POS system.
Front Desk Administration
Presbyterian Age Care
Drummoyne
08.2022 - Current
- Maintained professional front desk, handled incoming calls and delivered exceptional service to every guest.
- Demonstrated strong customer service skills
- Managed inbound and outbound correspondence duties effectively
- Trained employees in company and regulatory compliance requirements to promote conformance
- Oversaw CRM database, including troubleshooting, maintenance, updates, and report generation
- Installed new desktop systems and network printers, setup network, and user protocols.
- Developed and implemented reporting to improve incentive administration processes, policies and procedures.
Assistant Night Fill Manager
Woolworths Group
Ashfield
06.2021 - Current
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Develops, implements, and maintains new incentives to motivate colleagues
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
Professional year - Australian Business Culture, Australian Workplace Environment, Professional Meetings and Presentations, Professional workplace Communication
Performance Education
Sydney, NSW11.2024
Master of Information Technology - Capstone Project, Advance Database Design and Development, Information Security
Kings Own Institute
Sydney, NSW01.2021
Bachelor of Information Management - Computer Networks, Database Management System, System Analysis and Design, Data Communication and Microprocessor and Language Programming
Morgan International College
01.2016
Skills
- Windows
- MacOS
- Linux
- Android
- XHTML
- CSS
- SQL
- WordPress
- Microsoft Azure
- Google Cloud Platform
- Microsoft Office Suite
- Microsoft Project
- Adobe Creative Suite
- Photoshop
- Illustrator
- System Testing
- User Acceptance Testing
- Troubleshooting
- Installation
- LAN
- MAN
- WAN
- Cabling
- TCP/IP
Keyskillssummary
Windows, MacOS, Linux, Android, XHTML, CSS, SQL, WordPress, Microsoft Azure, Google Cloud Platform, Microsoft Office Suite, Microsoft Project, Adobe Creative Suite, System Testing, User Acceptance Testing, Troubleshooting and testing of computer devices and networks, Installation of Windows and different software, Knowledge of LAN, MAN, WAN, Cabling process, Basic knowledge of TCP/IP
Universityproject
Development of a user-friendly web application, Kings Own Institute, Sydney, NSW, To create a user-friendly and dynamic website for a client, helping them bolster their online presence and simplify access to their products and services., Microsoft Visio, HTML, CSS3, WordPress, MySQL, Designed and implemented the website’s front-end using HTML, CSS, and WordPress to create an engaging and visually appealing user interface., Developed the back-end functionality with PHP and MySQL to support product management and online transactions., Successfully launched Roomblooms.com.au, meeting the client’s expectations and enhancing their online visibility.
References
Available upon request
Attributes
- Excellent customer service skills demonstrated through two years of experience in customer-facing roles.
- Developed strong communication skills, both written and spoken, during my master's degree.
- Experienced in writing reports, emails, and effective face-to-face communication.
- Proven problem-solving skills, resolving 5 to 6 problems weekly in a customer support role.
- Strong team spirit with the ability to lead and work autonomously when required.
- Actively participated in weekly meetings and was a valued team member at R&D Polytechnic College.
Timeline
ICT Support Engineer
RASHAYS Head Office
04.2024 - 06.2024
Front Desk Administration
Presbyterian Age Care
08.2022 - Current
Assistant Night Fill Manager
Woolworths Group
06.2021 - Current
Professional year - Australian Business Culture, Australian Workplace Environment, Professional Meetings and Presentations, Professional workplace Communication
Performance Education
Master of Information Technology - Capstone Project, Advance Database Design and Development, Information Security
Kings Own Institute
Bachelor of Information Management - Computer Networks, Database Management System, System Analysis and Design, Data Communication and Microprocessor and Language Programming
Morgan International College