Shanniah MelodyRose
Ayr,QLD
Summary
Highly effective at anticipating and accommodating customer needs. Friendly, punctual and enthusiastic team player. Hardworking Server who thrives under pressure and goes above and beyond to create unforgettable guest experiences. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Fuel Station Attendant
Puma Service Station
Ayr, Queensland
10.2021 - 01.2022
- Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
- Maintained clean and orderly work station.
- Responded to all customer inquiries thoroughly and professionally.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Cleaned up gas and other spills in accordance with spill procedures.
- Maintained inventory of all saleable items.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Built trustful relationships with customers to encourage return visits.
- Shared best practices for sales and customer service with other team members to help improve store's efficiency.
Bar Attendant
Malpass
Homehill, Queensland
11.2020 - 05.2021
- Bussed bottles and glassware to maintain clean bar area.
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
- Adhered to alcohol policies and procedures and complied with local and state laws.
- Acknowledged guests even when busy and anticipated and responded to guest needs.
- Delivered food to customers at bar and tables.
- Checked ID cards and verified bar guests were of legal age.
- Replaced empty kegs and soda syrups.
- Prepared electronic gaming device's payoff requests and tax forms for jackpots in accordance with policies and regulations.
- Understood and demonstrated proper play of games to promote safety practices while opening, operating and closing venue.
Bartender Waitress
Brandon Hotel Pub
Brandon, QLD
07.2018 - 11.2019
- Greeted guests in a timely and professional manner
- Waited on multiple customers at the bar and throughout the bar area
- Upheld strict cash handling procedures
- Consistently used suggestive selling techniques.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Cook Hand/Waitress
Coffee Club Café
Ayr, QLD
03.2017 - 06.2018
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Stayed up-to-date on menu changes to help customers make food choices.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Monitored line processes to maintain consistency in quality, quantity and presentation.
- Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
Process Worker
Pacific Reef Fisheries PTY Ltd
Ayr, QLD
12.2016 - 05.2018
- Drove daily production activities with effective communication and leadership
- Maintained up-to-date knowledge and information about technology and plant management best practices
- Recommended and executed quality improvements for production and product quality
- Carefully followed safety and sanitation policies handling food and beverages.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Maintained compliance with health, safety and environment practices.
- Monitored machinery in operation to identify concerns and make corrections or report complex problems.
- Prepared, boxed and staged outgoing shipments.
- Interacted regularly with peers and management to pursue continuous improvement of facility operations and promote teamwork-focused environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Waitress
Cloves Licensed Restaurant
Ayr, QLD
02.2013 - 06.2017
- Consistently provided professional, friendly and engaging service
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Performed specialized alcoholic beverage services such as bottle openings and chiller setup.
- Cultivated warm relationships with regular customers.
Education
Queensland Education Certificate
Ayr State High School
Ayr, QLD09.2016
Skills
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
- Verbal and Written Communication
- Responding to Difficult Customers
- Efficient and Detail-Oriented
- Multitasking and Prioritization
- Team-Oriented and Cooperative
- Machinery operation
- Assembly protocols
- Worksite safety
- Food processing industry experience
Accomplishments
- Committed to Water Festival Ambassador -2017- 2018 - Power Of Beauty.
- Represent Far North Queensland athletics, Track And Field - 2012 - Brisbane.
Additional Information
Josephine Stiller 'Clove Licensed Restaurant Ph: 0417787277.
Andrew Taylor 'Pacific Reef Fisheries Ph: 0428588663.
Craig And Rachael 'Hotel Brandon Ph: 0747825255.
Phill And Sandra 'Malpass Home Hill Ph: 0428677678.
Certification
- Certificate II in Hospitality. -Commenced -2015 Completed -2016. -Current
- Responsible service of Alcohol certificate. -Current
- Responsible service of Gambling certificate. -Current
Timeline
Fuel Station Attendant
Puma Service Station
10.2021 - 01.2022
Bar Attendant
Malpass
11.2020 - 05.2021
Bartender Waitress
Brandon Hotel Pub
07.2018 - 11.2019
Cook Hand/Waitress
Coffee Club Café
03.2017 - 06.2018
Process Worker
Pacific Reef Fisheries PTY Ltd
12.2016 - 05.2018
Waitress
Cloves Licensed Restaurant
02.2013 - 06.2017
Queensland Education Certificate
Ayr State High School