Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannon Chant

Weston,NSW

Summary

Professional with a proven track record at Hungry Jacks, excelling in coaching and leadership development ,while also working on my own or in a team. Skilled in task delegation and feedback delivery, I enhanced team performance and morale, leading to increased customer satisfaction. A reliable quick learner, I fostered a collaborative environment that empowered staff and improved service quality.

Overview

15
15
years of professional experience

Work History

Crew Coach

Hungry Jacks
11.2024 - Current
  • Enhanced team performance by implementing effective coaching strategies and providing constructive feedback.
  • Established clear expectations for each crew member's role, increasing accountability and reducing misunderstandings.
  • Fostered a positive work environment, enhancing crew morale and job satisfaction.
  • Implemented consistent performance evaluations for crew members, identifying areas for improvement and growth opportunities.
  • Served as an approachable resource for crew members seeking guidance or assistance with job-related challenges.
  • Developed crew member's skills through tailored training sessions, leading to improved job competency.
  • Collaborated with management to create targeted development plans for individual crew members, resulting in enhanced overall team performance.
  • Certified Silver Bean Barista Coarse Trained.

Team Leader

Hungry Jacks
02.2024 - 11.2024
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.
  • Built and maintained strong client relationships, leading to repeat business and referrals.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Certified Bronze Bean, Barista Coarse Completed- 22/7/21.

Crew Member

Hungry Jacks
03.2010 - 02.2024
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Became familiar with products to answer questions and make suggestions.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Participated in ongoing training programs to continuously update knowledge of company policies and procedures.

Retail Sales Worker

Supercheap Auto
04.2012 - 10.2012
  • Managed cash register transactions accurately, maintaining accountability for all financial activities during shifts worked.
  • Demonstrated expertise in upselling techniques, effectively increasing revenue from individual transactions while meeting customer needs.
  • Collaborated with team members to achieve monthly sales goals and improve overall store performance.
  • Processed order inventory.
  • Processed customer's order's via the telephone.

Education

No Degree - Completed Year 11

Hunter River High School
Heatherbrae, NSW
11-2009

Completed Year 10 School Certificate

Hunter River High School
Heatherbrae, NSW
11-2008

Skills

  • Coaching techniques
  • Task delegation
  • Staff motivation
  • Cash handling
  • Quick learner
  • Reliable
  • Decision-making
  • Clear communication
  • Leadership development
  • Work coordination
  • Team exercises

Timeline

Crew Coach

Hungry Jacks
11.2024 - Current

Team Leader

Hungry Jacks
02.2024 - 11.2024

Retail Sales Worker

Supercheap Auto
04.2012 - 10.2012

Crew Member

Hungry Jacks
03.2010 - 02.2024

No Degree - Completed Year 11

Hunter River High School

Completed Year 10 School Certificate

Hunter River High School

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Shannon Chant