Shannon Edwards
WA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
MEMBER EXPERIENCE CONSULTANT
HBF
05.2021 - Current
- Perform administrative tasks, such as maintaining records and handling policy renewals.
- Create first contact resolutions to reduce risk and poor member experience.
- Identify and recommend health insurance products through needs based conversations.
- Guided new employees and provided necessary support and coaching.
- Communicate with members through inbound and digital channels.
- Enhanced communication among team members, fostering a collaborative and supportive work environment.
ALINTA SALES TEAM MEMBER
TSA Group
08.2020 - 05.2021
- Cold calling current/previous customers to get feedback and offer a retention plan in the eastern states
- Identify customer needs and provide solutions in a timely manner
- Utilize a CRM system to manage leads and update information
- Train new employees in inbound/outbound calling and understanding the energy industry
- Met KPIs such as customer's retained and average handling time.
- Established a solid client base for repeat business through excellent customer service skills.
SERVICE TEAM MEMBER
Coles
09.2013 - 08.2020
- Oversee day-to-day activities such as money handling, refunds, returns and managing stock
- Assist customers with their shopping by utilizing strong communication skills and maintaining customer satisfaction
- Perform as a supervisor when required to manage staff and oversee daily activity
- Maintain the closing of the store, ensuring all tasks are completed and is ready for the next day.
Education
Master of Education - Teaching
Curtin University
Perth2027
Bachelor of Commerce - Marketing & Public Relations
Curtin University
Perth2020
Skills
- Social Media Management
- Analytical Skills
- Team Leadership
- Public Speaking
- Adaptability
- Creativity
- Content Writing
- Problem Solving
- Team Leadership & Development
- Stakeholder engagement
Timeline
MEMBER EXPERIENCE CONSULTANT
HBF
05.2021 - Current
ALINTA SALES TEAM MEMBER
TSA Group
08.2020 - 05.2021
SERVICE TEAM MEMBER
Coles
09.2013 - 08.2020
Master of Education - Teaching
Curtin University
Bachelor of Commerce - Marketing & Public Relations
Curtin University