Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Shannon Edwards

WA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience

Work History

MEMBER EXPERIENCE CONSULTANT

HBF
05.2021 - Current
  • Perform administrative tasks, such as maintaining records and handling policy renewals.
  • Create first contact resolutions to reduce risk and poor member experience.
  • Identify and recommend health insurance products through needs based conversations.
  • Guided new employees and provided necessary support and coaching.
  • Communicate with members through inbound and digital channels.
  • Enhanced communication among team members, fostering a collaborative and supportive work environment.

ALINTA SALES TEAM MEMBER

TSA Group
08.2020 - 05.2021
  • Cold calling current/previous customers to get feedback and offer a retention plan in the eastern states
  • Identify customer needs and provide solutions in a timely manner
  • Utilize a CRM system to manage leads and update information
  • Train new employees in inbound/outbound calling and understanding the energy industry
  • Met KPIs such as customer's retained and average handling time.
  • Established a solid client base for repeat business through excellent customer service skills.

SERVICE TEAM MEMBER

Coles
09.2013 - 08.2020
  • Oversee day-to-day activities such as money handling, refunds, returns and managing stock
  • Assist customers with their shopping by utilizing strong communication skills and maintaining customer satisfaction
  • Perform as a supervisor when required to manage staff and oversee daily activity
  • Maintain the closing of the store, ensuring all tasks are completed and is ready for the next day.

Education

Master of Education - Teaching

Curtin University
Perth
2027

Bachelor of Commerce - Marketing & Public Relations

Curtin University
Perth
2020

Skills

  • Social Media Management
  • Analytical Skills
  • Team Leadership
  • Public Speaking
  • Adaptability
  • Creativity
  • Content Writing
  • Problem Solving
  • Team Leadership & Development
  • Stakeholder engagement

Websites

Timeline

MEMBER EXPERIENCE CONSULTANT

HBF
05.2021 - Current

ALINTA SALES TEAM MEMBER

TSA Group
08.2020 - 05.2021

SERVICE TEAM MEMBER

Coles
09.2013 - 08.2020

Master of Education - Teaching

Curtin University

Bachelor of Commerce - Marketing & Public Relations

Curtin University

Similar Profiles

CREATE PROFILE
Shannon Edwards