SHANNON KELLY
Yanchep,WA
Summary
A dedicated professional with 8 years of administrative experience, strong communication skills, and a quick learning ability. Skilled in multitasking, time management, and customer service, with a focus on supporting diverse clients including veterans with empathy and problem-solving.
Overview
15
15
years of professional experience
Work History
ADMINISTRATION OFFICER AND PERSONAL ASSISTANT
Sunline Australia
Wangara, WA
06.2023 - Current
- Providing the highest administrative assistance and reporting to the general manager on a weekly basis.
- Prepare regular reports on expenses and office budgets
- Maintain and update company databases
- Answer queries by employees and clients
- Update office policies as needed
- Maintain a company calendar and schedule appointments
- Acting as the first point of contact between managers and internal/external clients via phone calls and other methods of communication
- Managing and organizing diaries, and scheduling appointments, meetings and events
- Managing office supplies stock and placing orders
- Preparing regular financial and administrative reports
- Administration of company databases
- Coordinating within office and manufacturing divisions including with interstate branches
- Extensive level of data entry
- Invoicing - processing invoices, following up on payments both via email and phone
- High customer service provided for entering order into system, processing invoices, credit card payments via email, face to face and over phone
- Updated databases with new customer contact details or changes in existing accounts.
- Maintained accurate records of employee attendance data using HR software applications.
- Proficiency in using programs such as Microsoft office, including Word, Excel, Outlook and MYOB.
CLAIMS DELEGATE OFFICER - APS Level 5
Department of Veteran Affairs
Perth, WA
10.2022 - 06.2023
- Undertake claims investigations and determinations under the Veterans' Entertainments Act 1986 (VEA), the Military Rehabilitation and Compensation Act 2004 (MRCA) and/or the Safety, Rehabilitation and Compensation (Defence-related Claims) Act 1988 (DRCA)
- Provide advice and interpretation, including in writing, on aspects of legislation to colleagues, senior managers and clients
- Liaise with DVA staff, clients, and outside organisations to reach timely and correct determinations on claims
- Undertake tasks and projects to enhance the quality and consistency of service to clients and operational efficiency
- Managing a case load
- Assessing and determining outcomes and eligibility
- Reading through case notes and medical notes
- Answering calls and providing information to assist client queries
- Coordinating appointments and providing administration support to the team
- Chasing up documents and referral letters
- Liaising with healthcare providers and medical experts
- Managing cases and processing multifaceted claims
- Undertake research to inform evidence-based decision making.
SALES INTERNAL OFFICER
PUMP N SEAL
03.2022 - 09.2022
- Technical data entry
- Quotation and Sales order processing
- Creating & coordinating production orders
- Purchasing of backordered Buy-in items
- Industrial customer enquiries (phone/email)
- Expediting of purchase & production orders
- Process and maintain order confirmation (customer/supplier)
- Liaise with suppliers to keep tracks on any back orders
- Assist external account managers with pricing, stock information, order information and as a 2nd tier support
- Coordinating with other divisions
- First point of contact for incoming calls
- Oversee formatting of CRM database of customers/suppliers
- Maintain house account information within CRM
- Customer/Supplier portal data entry
- Assist in pricing maintenance
- Cataloguing of new items.
SALES ESTIMATOR
BRITONE
07.2014 - 02.2022
- Reading and interpreting plans to produce quantities of specific products
- Calculated quantity take-offs and evaluate project costs effectively and competitively based on plans or site visits by the sales rep
- Gained experience with reading construction drawings and performing quantity takeoffs for estimating purposes
- Assist with reception - answering & screening and forwarding incoming calls
- Dealing with builders and clients everyday over phone, email, or face to face in showroom
- Researching and sourcing the best prices and quotes from suppliers
- Analyzing plans, bills of quantities and other project documentation to estimate costs
- Proficiency in using programs such as Microsoft Office, including Word, Excel & Outlook
- Provide support directly to Sales Managers
- Liaising with builders and clients for the timely delivery of quotes/ pricing as when required
- Having a strong long-term relationship with customers to assist sales
- Time management
- Liaised between sales/customer service and production to provide accurate quotes to customers maximizing production efficiency and company margin
- Schedule meetings with clients & site managers
- Attending meetings/ site visits as required.
RECEPTIONIST
OZWEST GARAGE DOORS
12.2013 - 07.2014
- Receive, direct telephone & fax messages
- General administration including correspondence, filing/archiving, ordering consumables and stationery
- Receiving and processing of general invoices
- Receiving & distributing incoming mail and arranging the dispatch of outgoing mail
- Answering all incoming calls, screening & forwarding and handling callers' enquiries
- Dealing with customers & builders face to face and over the phone
- Scheduling meetings, setting agendas & taking minutes
- Planning & prioritizing all Key Account Reviews
- Scheduling & booking jobs, customer quotes.
RETAIL SALES
ALLY FASHION
10.2012 - 08.2013
- Serve customers in a friendly & efficient manner
- Handle the cash register including all cash, eftpos and credit sales plus refunds and exchanges
- Order and organize stock
- Customer service.
RECEPTIONIST
TONIQUE HEALTHY & BEAUTY
04.2010 - 07.2012
- Responsible for coordinating all front desk activities
- Answer telephone calls and schedule appointments
- Coordinate with salon manager in maintaining inventory of retail goods and products
- Handle the tasks of marketing and selling beauty products to clients
- Perform all administrative and clerical tasks as required
- Proficiency in using programs such as Microsoft Office, including Word, Excel & Outlook.
CASHIER/KITCHEN
MCDONALD'S MINDARIE
09.2009 - 04.2010
- Responsibilities available on request
Education
DEGREE TITLE -
IRENE MCCORMACK CATHOLIC COLLEGE
01.2012
Skills
- Customer Service
- Microsoft Office
- Adaptability
- Working under pressure and meeting targets/time limits
- Time Management
- Problem solving
- Empathy
- Patience
- Self-motivation
- Leadership
- Communication
- Policy and procedure modification
- Data analysis
- Attention to detail
- Active listening
- Decision-making
References
- Brigitte Bosch, Dulux Construction Solutions, Business Development Manager - Housing, 0459 347 937
- David Bone, Britone Aluminum & Glazing, Sales Key Account Manager, 0428 284 096
Timeline
ADMINISTRATION OFFICER AND PERSONAL ASSISTANT
Sunline Australia
06.2023 - Current
CLAIMS DELEGATE OFFICER - APS Level 5
Department of Veteran Affairs
10.2022 - 06.2023
SALES INTERNAL OFFICER
PUMP N SEAL
03.2022 - 09.2022
SALES ESTIMATOR
BRITONE
07.2014 - 02.2022
RECEPTIONIST
OZWEST GARAGE DOORS
12.2013 - 07.2014
RETAIL SALES
ALLY FASHION
10.2012 - 08.2013
RECEPTIONIST
TONIQUE HEALTHY & BEAUTY
04.2010 - 07.2012
CASHIER/KITCHEN
MCDONALD'S MINDARIE
09.2009 - 04.2010
DEGREE TITLE -
IRENE MCCORMACK CATHOLIC COLLEGE