SHANNON MILLAR
Retail Supervisor
Llanarth,NSW
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. An Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
RETAIL ASSISTANT & SENIOR SHIFT LEADER
IGA
03.2022 - Current
- Provide friendly, fast and efficient customer service
- Supervise store operations for night shifts and weekend shifts
- Develop new customer relationships, assisting customers with specific items
- Invoice and replenish stock
- Train and supervise employees in various departments
- Handle cash by balancing tills, cash drops and refilling change drawers
- POS operations via cash or card
- Check proof of age for sales of tobacco
- Oversee ordering and fulfillment
- Uphold food handling requirements and prepare food
- Practice WHS in all areas of the store
- Close down lottery at the end of each shift and generate reports for daily sales.
SWIM INSTRUCTOR AND ADMINISTRATIVE ASSISTANT
LITTLE SNAPPERS
07.2018 - 09.2019
- Provide professional customer service, both in person and over the phone
- Teach children aged 6 months - 7 years the fundamentals of swimming and water safety
- Built rapport with children and their parents/carers
- Complete lessons within the allocated time frames by adhering to schedules
- Utilize reward charts to monitor child progress and reward them for their accomplishments
- Manage bookings as required for new and current swimming students
- Use safe cash handling procedures and complete general cleaning duties as required
- Adhere to WHS procedures.
BARTENDER / WAITRESS / FUNCTION ASSISTANT
CALAMVALE HOTEL
01.2011 - 01.2012
- Safe cash handling procedures
- Safe and hygienic preparation of food orders
- Safe food handling practices when handling items for clients with known food allergies and intolerances
- Ensure food orders were delivered while hot to ensure safe consumption
- Prepare beverages and ensure appropriate sales of alcoholic beverages to clients 18+
- Appropriate use and storage of chemicals to ensure food preparation areas were not contaminated
- Prepare function room, bar, restaurant and nightclub as necessary
- Adhere to WHS procedures.
Education
Year 12 HSC -
Kiama High School
Kiama, NSWSkills
- Works well in both a team environment and unsupervised
- Fantastic customer service
- Solves problems efficiently
- Reliable, organised and punctual
- Quick and eager learner
- Attention to detail
- Goal-driven
- Verbal Communication
- Excellent Communication
- Team building
- Analytical Thinking
- Supervision and leadership
Licenses Certificates
- Responsible Service of Alcohol
- Certificate III in Process Manufacturing
- Full Car Drivers Licence
- WWWC
- First Aid Certificate
- Anaphylaxis and Asthma Training
References
- Rebecca Newton, BWS, Manager, 0419 777 974
- Amanda Bennett, IGA, Store Manager, 0400 265 020
Timeline
RETAIL ASSISTANT & SENIOR SHIFT LEADER
IGA
03.2022 - Current
SWIM INSTRUCTOR AND ADMINISTRATIVE ASSISTANT
LITTLE SNAPPERS
07.2018 - 09.2019
BARTENDER / WAITRESS / FUNCTION ASSISTANT
CALAMVALE HOTEL
01.2011 - 01.2012
Year 12 HSC -
Kiama High School