- Mindfulness Practices
- Yoga
- Pilates
- Walking in Nature
- Volunteer Work
- Learning how to care for my mum who has Alzheimers
- Road Trips and Travelling
- Cooking
- Gardening
- Cleaning and Restyling my Home and Spaces
- Interior Design and Decoration
- Astrology
- Personal Development and Self-Improvement
- Spending quality time with friends
SHANNON MILNER
Yallingup
Summary
Versatile and reliable professional with the ability to both lead and follow direction effectively. Known for excellent attention to detail, sound judgement, a strong work ethic, and the ability to anticipate needs. Compassionate and people‑focused, with strengths in customer service, relationship building, and maintaining professional integrity. Self‑motivated and adaptable across a range of work environments.
Overview
22
22
years of professional experience
Work History
Holiday Accommodation Cleaner
Multi‑Property Cleaning Contractor
Yallingup, WA
11.2025 - Current
- Deliver high‑end cleaning with a strong focus on precision, presentation, and maintaining exceptional standards across premium residential environments
- Skilled in fast, efficient turnover cleaning while maintaining consistency and high-quality results
- Thorough in restocking essentials, refreshing linens, and ensuring all amenities are clean, organised, and guest‑ready
- Committed to creating a welcoming, comfortable environment that enhances guest satisfaction and reviews
- Able to identify maintenance issues or property concerns early and communicate them promptly to hosts
- Reliable and self‑motivated, with a strong work ethic and the ability to work independently without supervision.
- Knowledgeable in maintaining high standards across varied property types, from small studios to premium holiday homes.
- Coordinated linen operations including liaising with service providers, and managing ordering and pickup schedules.
- Collaborated with facility management to schedule deep cleaning during off-peak hours, optimising operational efficiency.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
Sole Trader - Holistic Massage Therapist
Open Heart Space
Quedjinup, WA
06.2020 - 05.2025
- Coordinated workshops and events to enhance community engagement and promote holistic practices.
- Leveraged feedback mechanisms to continuously refine service offerings based on client input.
- Maintained an organized workspace to maximize productivity while adhering to safety protocols.
- Created customized solutions for clients that resulted in repeat business and long-term partnerships.
- Handled administrative tasks such as scheduling appointments, filing documents, and maintaining records efficiently.
- Collaborated with fellow sole traders within the industry for mutually beneficial alliances.
- Built a loyal clientele by consistently exceeding their expectations through personalized services.
- Developed tailored wellness programs addressing individual client needs and goals.
- Developed creative therapeutic approaches to address unique client challenges and promote lasting change.
Cellar Door Sales
Larry Cherubino Wines
10.2019 - 03.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
Day Spa Manager
Empire SPA Retreat
Yallingup, WA
12.2015 - 06.2019
- Managed daily operations, including training instruction, insurance requirements, treatment protocol, inventory control, marketing, building maintenance and spa menu planning
- Supervised and trained staff on spa protocols and customer service standards.
- Streamlined daily operations to enhance service delivery and customer satisfaction.
- Recruited, trained and monitored performance for all new employees
- Anticipated spa client concerns and addressed problems in a calm and direct manner
- Developed seasonal and targeted promotions to drive brand exposure and generate revenue
- Documented client records and information
- Managed and developed strong client relationships which led to loyal and repeat client visits
- Used social media content to drive revenue, including Instagram, mail chimp and website
- Provided individualized, high end spa treatments to each guest
Spa Therapist
Vie Spa Bunker Bay
Naturaliste, WA
01.2014 - 12.2015
- Delivered exceptional therapeutic treatments to enhance client relaxation and well-being.
- Mentored junior therapists in advanced techniques and customer service excellence.
- Assisted in maintaining equipment and ensuring a pristine spa environment for guests.
- Conducted thorough assessments of clients' physical conditions to recommend appropriate services.
- Trained staff on new therapies and protocols, enhancing overall team performance and service quality.
- Assisted colleagues in maintaining a calm, organized work environment by completing cleaning tasks and equipment maintenance as needed.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Provided attentive care during treatments, addressing any concerns or discomforts promptly and professionally.
Interior Design Consultant
National Tiles Prahran
Melbourne, Vic
10.2010 - 05.2013
- Provided friendly and knowledgeable design advice to all customers with ongoing support to maintain loyalty
- Designed 3D perspective views and offered design ideas to clients
- Design and display of showroom merchandising
- Responsible for all key business admin tasks including technical enquires, processing sales, managing purchase orders.
- Communicating with internal procurement and warehouse team to manage efficient dispatch and delivery of orders
- Reviewed and broke down project plans to estimate costs
- Provided account support for sales reps and commercial clients
- Designed customized interior layouts to enhance client satisfaction and functionality.
- Collaborated with clients to identify design preferences and project requirements.
Waitress
Orange Of Windsor
Melbourne, VIC
03.2011 - 10.2011
Waitstaff
Bunker Bay -Otherside Of The Moon
Dunsborough, WA
01.2005 - 04.2005
Wait Staff
Mangrove Resort
Broome, WA
01.2004 - 12.2004
Education
Small Business Management
South Regional TAFE
WAInterior Design and Visual Merchandising
Commercial Arts Training Collage
On-lineDiploma - Natural Therapies
Challenger Tafe
Beaconsfield, WASkills
- Leadership qualities
- Attention to detail
- Solution Orientated
- Customer service
- Relationship building
- Professionalism
- Multitasking Abilities
- Reliability
- Adaptability and flexibility
- Active listening
- Effective communication
- Time management
Interests
Timeline
Holiday Accommodation Cleaner
Multi‑Property Cleaning Contractor
11.2025 - Current
Sole Trader - Holistic Massage Therapist
Open Heart Space
06.2020 - 05.2025
Cellar Door Sales
Larry Cherubino Wines
10.2019 - 03.2020
Day Spa Manager
Empire SPA Retreat
12.2015 - 06.2019
Spa Therapist
Vie Spa Bunker Bay
01.2014 - 12.2015
Waitress
Orange Of Windsor
03.2011 - 10.2011
Interior Design Consultant
National Tiles Prahran
10.2010 - 05.2013
Waitstaff
Bunker Bay -Otherside Of The Moon
01.2005 - 04.2005
Wait Staff
Mangrove Resort
01.2004 - 12.2004
Small Business Management
South Regional TAFE
Interior Design and Visual Merchandising
Commercial Arts Training Collage
Diploma - Natural Therapies
Challenger Tafe
ADDITIONAL INFORMATION
I love to create and refresh the spaces around me. Spend time along the coast and zoning out into nature. I love connecting with friends and entertaining guests at home. I love to explore the region around me and try new eating venues and bars