Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Shannon Townsend

Tinderbox

Summary

Outgoing and results-driven, bringing a strong background in client relationship management along with a professional and personal background in Agriculture. Comprehensive understanding of sales techniques combined with excellent negotiation and communication abilities. Committed to maintaining and growing strong client relationships.

Overview

12
12
years of professional experience

Work History

Terrritory Manager

Reward Hospitality
01.2019 - Current
  • Designing strategies to grow and build existing and new client relationships.
  • Arranging site visits both regionally and local. Responding and managing regional clients requests remotely.
  • Maintaining knowledge on products and current trends in hospitality.
  • Established successful account relationships by building rapport and maintaining consistent communication.
  • Monitoring KPIs and producing monthly reports on time.
  • Travelling nationally for product training, seminars and conferences.

Sales Assitant

RSEA Safety
09.2017 - 12.2018
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Daily banking and till reconciliation.
  • Ordering replenishment stock from suppliers.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Worked both in a team environment and by myself.

Livestock Trainee/Territory Manager

Elder
02.2013 - 12.2016
  • Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
  • Attended training courses to build understanding of processes, techniques, and industry.
  • Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
  • Supported departmental tasks to increase understanding of industry processes.
  • Worked varied hours outside of normal trading hours.

Education

Certificate IV - Agriculture

Wodonga Tafe
Wodonga, VIC
12-2013

Skills

  • Customer relationship management
  • Multitasking and organization
  • Goal setting
  • Territory management
  • Opportunities identification
  • Client consultations
  • Current unrestricted drivers license
  • Maintaining relationships with key stakeholders

Interests

I own and run a Hereford stud alongside my father

We take our animals to the major national shows like Melbourne and Sydney and finish off at the National Hereford Show in Wodonga

We sell bulls both locally and have exported semen to Ireland and New Zealand

Outside of the farm and I am a keen cook and enjoy creating new recipes I enjoy bush walks and taking in all the amazing scenery Tasmania has to showcase

Timeline

Terrritory Manager

Reward Hospitality
01.2019 - Current

Sales Assitant

RSEA Safety
09.2017 - 12.2018

Livestock Trainee/Territory Manager

Elder
02.2013 - 12.2016

Certificate IV - Agriculture

Wodonga Tafe
Shannon Townsend