Shannon Williams
Helensvale,QLD
Summary
Hardworking employee gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences.
Overview
4
4
years of professional experience
Work History
Shift Runner/Delivery Driver/Instore
Dominos's Pizza
Pacific Pines, QLD
12.2020 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Retail Sales Associate
Gifts For You
Coomera, QLD
11.2022 - 12.2022
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Education
Bachelor Of Arts - English Literature
University of Queensland
Brisbane, QLDHigh School Diploma -
Helensvale State Highschool
Gold Coast, QLD11.2023
Skills
- Customer Service and Rapport
- Ingredient and Food Preparation
- Team Leadership
- Policy and Procedure Enforcement
- Adaptability and Flexibility
- Shift Paperwork Completion
- Conflict and Complaint Resolution
Timeline
Retail Sales Associate
Gifts For You
11.2022 - 12.2022
Shift Runner/Delivery Driver/Instore
Dominos's Pizza
12.2020 - Current
Bachelor Of Arts - English Literature
University of Queensland
High School Diploma -
Helensvale State Highschool