Shantell Bennett
Perth
Summary
Versatile and dependable professional with strong experience in retail, hospitality, customer service, and cleaning services, skilled in operating POS systems, cash handling, catering, stock management, and maintaining high service standards. Demonstrated ability to adapt to fast-paced environments, support team performance, and manage tasks efficiently while delivering an excellent customer experience.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Hospitality Worker
south metropolitan Tafe
rockingham
07.2025 - 11.2025
- Provided excellent customer service to enhance guest experiences.
- Assisted with food and beverage preparation for events and classes.
- Served food and drinks to customers in a timely manner.
- Cleaned tables, chairs, dishes, cutlery and glassware after each meal period ended.
- Maintained cleanliness and organization in dining and service areas.
- Set up tables and equipment for various hospitality functions.
- Collaborated with team members to ensure smooth daily operations.
- Provided customer service to ensure satisfaction throughout their dining experience.
- Answered questions regarding menu items, special offers and other restaurant information.
Retail Worker
Coles supermarket
KWINANA
08.2018 - 01.2019
- Assisted customers with product inquiries and store navigation.
- Operated cash register and processed transactions accurately.
- Maintained cleanliness of store areas and organized displays effectively.
- Stocked shelves with merchandise and ensured proper product placement.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Managed online orders for grocery items ensuring accuracy and timely preparation.
Cleaner
webbclean
KWINANA
03.2013 - 08.2017
- Operated cleaning equipment efficiently to ensure thorough sanitation.
- Disposed of waste materials in compliance with health regulations.
- Followed safety guidelines while handling cleaning chemicals and tools.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Complied with health regulations related to the handling of hazardous chemicals used during cleaning processes.
Retail Sales Associate
Ideas
KWINANA
01.2013 - 12.2013
- Assisted customers in selecting products and provided knowledgeable recommendations.
- Managed inventory by restocking shelves and organizing merchandise displays.
- Operated point-of-sale system for processing transactions efficiently.
- Maintained a clean and organized sales floor to enhance customer experience.
- Handled customer inquiries and resolved issues promptly and professionally.
- Supported promotional events by setting up displays and distributing marketing materials.
newspaper collater
Albany and the great southern weekend
albany
05.2010 - 05.2012
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated with team members to coordinate schedules and improve workflow efficiency.
- Maintained a clean and organized work environment in warehouse and vehicle cabins.
- General duties folding ,collating pamphlets
canteen attendant
gilmore collage
KWINANA
02.2009 - 12.2009
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Maintained cleanliness of work areas and equipment throughout shifts.
- Prepared food items according to safety and quality standards.
- Operated cash registers to process payments from customers.
- Followed safety protocols while handling hot surfaces or sharp objects.
- Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
Retail Worker
Costplus
KWINANA
09.2003 - 11.2006
- Operated cash register and processed transactions accurately.
- Stocked shelves with merchandise and ensured proper product placement.
- Managed cash register operations using POS system and processed sales and returns.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
- Assisted large number of customers per day in finding or selecting items.
Customer Service Assistant
Redrooster
Mandurah
01.2002 - 12.2003
- Assisted customers with inquiries and provided product information.
- Collaborated with team members to address customer concerns effectively.
- Maintained cleanliness and organization of service area for optimal customer experience.
- Trained new staff on company policies and operational procedures.
- Handled inventory management, including restocking supplies as needed.
- Checked expiration dates on products to ensure freshness.
- Performed opening and closing duties as assigned, such as setting up the sales floor for business hours.
Education
Some College (No Degree) - General Studies
Warnbro Community Highschool
Warnbro, WASkills
- Customer service
- Food preparation
- Menu knowledge
- Table setup
- Sanitation practices
- Inventory management
- Cash handling
- Time management
- Attention to detail
- Problem solving
- Food safety
- Prep work
- Problem-solving skills
- Self motivation
- Supply restocking
Accomplishments
- Multi-skilled level 2 service assistant
- Mystery shopper
- Crew trainer
Certification
- Certificate III in Hospitality
- RSA certificate
- certificate in barista
- Warnbro community high school
REFEREES
Pat Warner (cost plus) (08) 9528 1065
Koreen (94192504)
Tyler Simpson 0475224397
Timeline
Hospitality Worker
south metropolitan Tafe
07.2025 - 11.2025
Retail Worker
Coles supermarket
08.2018 - 01.2019
Cleaner
webbclean
03.2013 - 08.2017
Retail Sales Associate
Ideas
01.2013 - 12.2013
newspaper collater
Albany and the great southern weekend
05.2010 - 05.2012
canteen attendant
gilmore collage
02.2009 - 12.2009
Retail Worker
Costplus
09.2003 - 11.2006
Customer Service Assistant
Redrooster
01.2002 - 12.2003
Some College (No Degree) - General Studies
Warnbro Community Highschool