Sharlei Grace
Gold Coast
Summary
Dynamic leader with expertise in team management and financial management honed at TEEG-Timezone and other notable companies from the Gold Coast to Central QLD. Excelled in enhancing guest experiences through strategic social media promotion as well as quick problem-solving, achieving significant improvements in service quality and operational efficiency. Skilled in relationship building and KPI tracking, driving team success and venue profitability.
Overview
8
8
years of professional experience
Work History
Venue Manager
TEEG- Timezone
08.2021 - 09.2023
- Enhanced guest experiences and satisfaction with communication, problem-solving skills, and timely conflict resolution
- Managed a team, scheduling and training to ensure a high level of service quality
- Evaluated guest reviews on a regular basis to identify areas for improvement within venue operations and implemented necessary changes accordingly
- Organised and supervised events, functions and children's parties
- Planning, ordering and controlling budgets for merchandise
Assistant Manager, Manager on Duty, Guest Services
TEEG-Zone Bowling + Timezone
05.2015 - 08.2021
- Supervised day-to-day operations to meet KPI's, maintain budgets and provide excellent guest experiences
- Maintained a clean, safe, and organised venue
- Developed strong working relationships with team, fostering a positive work environment that
- Monitored and recorded profits and investigated discrepancies
Events Management Intern
Gold Coast Titans
11.2018 - 02.2019
- Participated in brainstorming sessions between different departments to develop strategy and creative ideas for future events
- Researched assigned events and identified possible partnerships aligned with event concepts
- Assisted in producing private events for membership holders and public events for the wider community
Venue Communications Centre Supervisor (Intern)
Commonwealth Games 2018
01.2018 - 04.2018
- Oversaw daily operations of the communication centre of the largest precinct within the games
- Applied leadership and problem-solving skills to maintain team efficiency
- Increased team productivity by being a friendly face for volunteers to reach out to and setting clear expectations
- Collaborated with other departments to achieve goals and ensure a safe production for the public, volunteers, athletes and staff
Education
Bachelor of Business - Sport And Event Management
Griffith University
Gold Coast, QLD10-2020
Skills
- Writing and verbal communication
- Relationship building
- Team management
- Event Business promotion
- Health and safety compliance
- Recruitment
- Purchasing and planning
- Financial management
- Sales tracking
- Decision-making
- Supplier monitoring
- KPI tracking
Timeline
Venue Manager
TEEG- Timezone
08.2021 - 09.2023
Events Management Intern
Gold Coast Titans
11.2018 - 02.2019
Venue Communications Centre Supervisor (Intern)
Commonwealth Games 2018
01.2018 - 04.2018
Assistant Manager, Manager on Duty, Guest Services
TEEG-Zone Bowling + Timezone
05.2015 - 08.2021
Bachelor of Business - Sport And Event Management
Griffith University
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