Sharna Grahame
Canberra,ACT
Summary
Service-oriented individual with years of experience in building positive business and customer relationships. Focused and diligent in completing tasks on time. Strong background in team management and conflict resolution and negotiation. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Postal Delivery Officer
Australia Post
Canberra, ACT
01.2023 - Current
- In addition to my postal delivery role, I took an additional task in administration such as filing, archiving, copying, distributing documents
- It was essential for my role to ensure proper maintenance of Personal Protective Equipment
- Organize inventory daily and allocate to appropriate locations for distribution, while emphasizing time management to meet delivery deadlines
- Perform daily compliance and safety checks, conduct risk assessments, create and manage hazard logs, and operate postal delivery equipment
- Coordinate with other staff and management to fulfill daily objectives
- Attended weekly team briefings, evaluate time management on weekly basis to individual KPI’s and enhance operational workflow including distribution and delivery, overseeing staff rostering and shift scheduling, processing payroll, and arranging transportation for personnel.
Photographer, Owner Operator
Hushabye Photography
Canberra, ACT
01.2017 - 11.2022
- Monitored studio stock and procured additional materials as required as well as oversaw different studio apparatus
- Performed scheduling and bookings of customers’ orders
- Supervised budgetary operations, payments, invoicing, and staff wages
- Consulted with clients to understand preferences and complete orders
- Coordinated with various customers to coordinate photoshoots and enhance customer satisfaction with imagery.as well as inform them about cost and package information
- Applied numerous filters, edits, and enhancements to improve images
- Maintained records of production, inventory, revenue, and expenses, and monitored regulatory updates relevant to business operations
- Established and executed pricing models in line with market research and current developments
- Captured various special occasions, celebrations, and portraits
- Achieved productivity goals while efficiently organizing workflow to meet customer demand.
Wait Staff Member
Top Gun Catering
Canberra
01.2013 - 12.2013
- Provided support to staff members with food preparation in accordance with guidelines to meet special dietary requirements
- Assisted with Point of Sale system to process orders, generate invoices, and manage free items
- Tracked and resolved various complex problems to enhance satisfaction levels
- Implemented communication strategies with kitchen personnel to ensure prompt delivery of customer orders
- Managed high end client projects and secured long term catering contracts.
Security Site Supervisor
Wilsons' Security
Canberra
06.2010 - 08.2012
- Organized team schedules to ensure appropriate security measures were in place for building requirements
- Gathered data and documented various incident reports with comprehensive descriptions of events
- Composed and presented daily reports on security team operations
- Altered patrol routes to reduce damage and vandalism
- Implemented new incident reporting protocol to expedite response time and apply risk management procedures
- Crafted and executed security policies and protocols to create a transparent operational framework and uphold superior quality standards.
Head of Housekeeping Services
Lakeview Hotel Motel
, NSW
Education
Cert IV Photography And Photo Imaging -
CIT Reid
HSC -
Albion Park High School
Skills
- Negotiation Management
- Workflow management
- Team Building & Leading
- Regulatory Compliance
- Time Management
- Relationship Building
- Training & Mentoring
- Cross-Functional Collaboration
- Creative Problem Solving
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
Timeline
Postal Delivery Officer
Australia Post
01.2023 - Current
Photographer, Owner Operator
Hushabye Photography
01.2017 - 11.2022
Wait Staff Member
Top Gun Catering
01.2013 - 12.2013
Security Site Supervisor
Wilsons' Security
06.2010 - 08.2012
Head of Housekeeping Services
Lakeview Hotel Motel
Cert IV Photography And Photo Imaging -
CIT Reid
HSC -
Albion Park High School
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