Sharon Diehm
Bellbird Park
Summary
Dynamic hardworking professional with over 9 years of extensive experience in retail and customer service. Excelled in POS system operation and customer assistance, significantly enhancing shopping experiences and fostering customer loyalty. Demonstrated expertise in spirit, wine, and beer, alongside a proven ability to leverage upselling strategies for revenue growth.
Overview
11
11
years of professional experience
Work History
BOTTLESHOP ATTENDANT
KERWICK HOTEL
04.2021 - 06.2024
- Performed cash, card, and check transactions to complete customer purchases.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
DRIVE THRU ATTENDANT
FALVEYS HOTELS
04.2019 - 04.2021
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Built relationships with customers to encourage repeat business.
- Used POS system to enter orders, process payments and issue receipts.
Drive Thru Attendant Bottle Shop Attendant
Weeroona Hotel
04.2013 - 01.2019
- Accurately operated cash register
- Addressed customer needs and made product recommendations to increase sales.
- Built relationships with customers to encourage repeat business.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Education
Certificate II - Hospitality
TAFE Queensland
QLD01-2018
Skills
- Product recommendations
- Customer assistance
- Stocking and replenishing
- Upselling strategies
- POS system operation
- Spirit, wine, and beer expertise
- Heavy lifting
- Liquor regulations and compliance
Timeline
BOTTLESHOP ATTENDANT
KERWICK HOTEL
04.2021 - 06.2024
DRIVE THRU ATTENDANT
FALVEYS HOTELS
04.2019 - 04.2021
Drive Thru Attendant Bottle Shop Attendant
Weeroona Hotel
04.2013 - 01.2019
Certificate II - Hospitality
TAFE Queensland
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