Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sharon Gregory

Carrum Downs,VIC

Summary

Dynamic Employment Consultant at Opendoor, adept at crafting individual employment plans and fostering client relationships. Proven ability in job application assistance and conflict resolution, successfully managing a diverse caseload. Committed to empowering clients through active listening and tailored career strategies, enhancing their job search outcomes and overall independence.

Overview

19
19
years of professional experience

Work History

Employment Consultant

Opendoor (formerly WCIG Employment Services)
Lilydale, VIC
10.2024 - Current
  • Assisted clients in developing realistic career objectives based on their qualifications, experience and personal goals.
  • Provided career counseling services, including resume writing assistance and interview preparation guidance.
  • Managed a caseload of approximately 60 clients per month providing ongoing support throughout the job search process.
  • Cultivated relationships with local businesses to increase job offerings for clients.
  • Developed individual employment plans tailored to clients' needs and career objectives.
  • Assisted clients in completing job applications and preparing for job interviews.

Call Centre Operator

Tech Mahindra Limited
01.2023 - 06.2023
  • Answering incoming calls.
  • Reading and responding to emails, chats and messages.
  • Assisting customers with their enquiries.
  • Escalating to a more senior team member when required.
  • Transferring customers to different departments.
  • Team based problem solving.
  • Creating interest in goods and services.
  • Resolving complaints and minimising lasting negative feelings regarding goods or services.
  • Knowledge of different programs within a virtual computer.

Support Worker

Independence Australia
01.2013 - 01.2022
  • Liaise with clients who are quadriplegic and paraplegic in residential housing.
  • Actively listing with clients to manage their needs to remain independent.
  • Provide social and emotional support within our guidelines, whilst promoting independence to empower the clients.
  • Team meeting, documentation progress notes, administering medication, policies and procedures, liaise with DNS, managers, and head office.
  • Fill vacant shifts, personal care, manual handling, and caterer care wound management.

Various Roles

Australian Personnel/Workforce Extensions
01.2009 - 01.2013
  • I have been with these agencies on call and undertaken a variety of appointments.
  • Machine operation
  • Production and assembly line work
  • Picking/packing.

Disability Development Support Officer

Department of Human Services
01.2007 - 01.2009
  • Provided personal care to clients ranging from 20 to 40 years of age with challenging behaviours/severe disabilities in Community Residential Units, which included showering, toileting, hygiene, food preparation and overall general needs.
  • Provided social and emotional support whilst promoting independence and helped in adjusting to independent life as much as possible.
  • Regularly liaised with clients’ parents/families and with Case Managers.
  • Accompanied clients on outings and general community access.
  • Completed progress notes and prepared reports.
  • General housekeeping/cleaning of homes.
  • Manual handling/hoist lifting.
  • Worked additional shifts to ensure programs provided successful client outcomes.

Education

Diploma of Community Services - Case Management

Holmesglen Institute of TAFE
12.2015

Infection Control/ Manual Handling -

12.2015

Disability Services Induction -

Chisholm Institute of TAFE
12.2007

Certificate III in Aged care & Disability -

Link Employment and Training
12.2004

Skills

  • Client relationship management
  • Individual employment plans
  • Job application assistance
  • Customer service
  • Team collaboration
  • Analyzing job opportunities
  • Conflict resolution
  • Problem solving
  • Emotional support
  • Active listening
  • Data documentation
  • Employment matching

References

Providing References on request

Timeline

Employment Consultant

Opendoor (formerly WCIG Employment Services)
10.2024 - Current

Call Centre Operator

Tech Mahindra Limited
01.2023 - 06.2023

Support Worker

Independence Australia
01.2013 - 01.2022

Various Roles

Australian Personnel/Workforce Extensions
01.2009 - 01.2013

Disability Development Support Officer

Department of Human Services
01.2007 - 01.2009

Diploma of Community Services - Case Management

Holmesglen Institute of TAFE

Infection Control/ Manual Handling -

Disability Services Induction -

Chisholm Institute of TAFE

Certificate III in Aged care & Disability -

Link Employment and Training

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