TERESA MCCORMACK
Chelsea,Australia
Summary
A driven, supportive, and nurturing professional with extensive customer service and sales experience across diverse industries. Outgoing, vibrant, and committed to building strong relationships, delivering exceptional service, and contributing positively to team environments. Originally from the UK, moved to Alice Springs in 2011 and Melbourne in 2022.
Overview
11
11
years of professional experience
Work History
Employment Consultant
APM Employment Services
Frankston
03.2026 - 07.2026
- Supported participants with health conditions or disabilities in securing meaningful employment.
- Demonstrated core competencies in advocacy and employment support.
- Providing advocacy and employment support to participants with diverse needs
- Established rapport with clients, employers, and community stakeholders to enhance collaboration.
- Achieved monthly KPIs while contributing to overall team budget targets.
- Daily cold calling within Frankston and surrounding areas to generate new business
- Daily team meetings with colleagues and Business Manager
- Answering inbound calls from existing and new clients
- Maintaining accurate records and adhering to compliance requirements
Part-Time Sales Consultant
MePACS
Chelsea Heights
01.2024 - 01.2026
- Advised clients on Personal Medical Alarms, utilizing rapport-building and listening skills to achieve consistent sales performance in inbound environment.
- Demonstrated core competencies in key sales areas.
- Strong rapport-building and listening skills
- Relaxed sales acumen to identify client needs
- Contributed to achieving quarterly inbound sales budgets through effective client consultations.
- Reporting to Team Leader and National Sales Manager
- Strong time management and attention to detail
- Operated CRM system to manage client interactions and track sales activities.
- Worked with a reputable supplier of personal medical alarms.
Fashion Sales Consultant
Blue Illusion Australia Pty Ltd
Malvern Boutique
01.2022 - 01.2024
- Focused on delivering exceptional customer service in flagship boutique, leveraging relationship-building and sales skills to foster client engagement.
- Demonstrated expertise in retail sales and customer service.
- Building customer loyalty
- Meeting upsells and add-on goals
- Implemented strategies to enhance customer loyalty and retention.
- Executed visual merchandising techniques to create an inviting store atmosphere.
- End-of-day reconciliation and reporting
- Acting manager when required
- Served as acting manager during peak periods
Early Years Practitioner
Kids Love Nature Kindergarten
Dorset, UK
01.2019 - 01.2021
- Supported physical, cognitive, and emotional development of young children through nurturing care in two roles.
- Demonstrated key worker skills in early childhood education.
- Provided tailored key-worker support to foster individual children's growth and well-being.
- Delivered engaging educational activities to enhance children's learning and development.
- Following classroom routines
- Reporting developmental concerns
- Maintaining accurate records
- Professional communication with parents and colleagues
- Core competencies include:
Early Years Practitioner
Bright Horizons
Bournemouth, UK
01.2016 - 01.2019
- Supported physical, cognitive, and emotional development of young children in two nurturing roles.
- Demonstrated core competencies in early childhood education
- Delivering educational activities
- Delivered engaging educational activities to enhance learning and development.
- Taught personal hygiene practices to promote health and self-care among children.
- Reporting developmental concerns
- Maintaining accurate records
- Professional communication with parents and colleagues
- Core competencies include:
Education
HNC -
Business and Finance
Certificate III -
Early Childhood Education and Care
Skills
- Sales performance
- Client relationship management
- Relationship building
- Active listening techniques
- Communication methods
- Solution development
- Teamwork
Timeline
Employment Consultant
APM Employment Services
03.2026 - 07.2026
Part-Time Sales Consultant
MePACS
01.2024 - 01.2026
Fashion Sales Consultant
Blue Illusion Australia Pty Ltd
01.2022 - 01.2024
Early Years Practitioner
Kids Love Nature Kindergarten
01.2019 - 01.2021
Early Years Practitioner
Bright Horizons
01.2016 - 01.2019
HNC -
Business and Finance
Certificate III -
Early Childhood Education and Care