SHARON LEOTA

Established rental rates by surveying local rental rates and calculated overhead costs.

• Attracted tenants by advertising vacancies and personally showed units to potential renters.
• Prepared List & Sell Real Estate annual budget, scheduled expenditures, and collected monthly rent from tenants.
• Communicated effectively with owners, residents, and on-site associates.
• Kept properties in compliance with local, state, and federal regulations.
• Generated leads for sales and rental properties through cold calls and referrals.
• Conducted regular inspections of both interior and exterior of properties for damage.
• Collected and maintained careful records of rental payments and payment dates.

• Oversaw management of 320 properties while providing general service to tenants.
• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
• Maintained sufficient number of properties market-ready for lease.
• Prepared and attended Tribunal to resolve tenant and landlord disputes
• Conduction Routine, Ingoing & outgoing inspections
• Discuss and service notices to Landlord and/or tenants
• Communicated effectively with owners, residents, and on-site associates.
• Introduced and monitored effective lease renewal programs to maintain high occupancy rates.

• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Coordinated with NCAT to resolve tenant disputes.
• Maintained properties maintenance, repairs & work orders

• Distributed and followed up on tenant renewal notices.
• Verified tenant incomes and other information before accepting lease applications.
• Collected monthly rent payments and other fees, always properly recording, and processing money.
• Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
• Responded to requests and scheduled appointments for property showings.
• Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.

• Improved office operations by automating client correspondence, record tracking and data communications.
• Developed internal requirements and standards to minimize regulatory risks and liability across programs.
• Created reports, presentations and other materials for executive staff.
• Managed supervisor itinerary and appointments and streamlined scheduling procedures.

• Answered phone promptly and directed incoming calls to correct offices.
• Managed multiple tasks and met time-sensitive deadlines.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Assisted with onboarding new clients and securing paperwork completion.
• Answered central telephone system and directed calls accordingly.