Sharon Tatchell
Murray Bridge,SA
Summary
Committed to NDIS and APS values and behaviours and always puts NDIS participants first.
A dilligent individual with a proven track record of leadership qualities and work well within a team environment. Well organised and successful at managing multiple tasks and given responsibilities to achieve results.
Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to assist colleagues in their NDIS journey
Professional with strong background in support services, ensuring efficient operations and excellent client satisfaction. Skilled in problem-solving, communication.
Overview
13
13
years of professional experience
Work History
Participant Support Officer
NDIA
Murray Bridge, SA
04.2023 - Current
- Resolving participant and other stakeholder inquiries, providing information and providing referrals to appropriate government or community services when needed
- Managing team's shared email inbox, appointments, and telephone inquiries, receiving and recording with the NDIS Act 2013, participant matters must be addressed by actioning planning tasks Under the NDIS Act 2013, action planning tasks are relevant to supporting the local office by responding to participant and stakeholder inquiries
- Assisted with PACE transition from CRM with participants and providers.
Relationship Consultant
MyPlan Manager
Adelaide, SA
05.2022 - 08.2022
- Assisting NDIS participants, their families stakeholders, and providers with paying invoices.
- Managed client relationships through regular check-ins and updates on project progress.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed 15 to 20 clients per day
Case Management Specialist
Origin Energy
Adelaide And Melbourne
03.2012 - 02.2022
- Worked within the organisation including New metering Customer Complaints around 6 per hour.
- Working closely with electricians/plumbers/builders and customers to make sure meters are ready for the newly built homes
- Working analytically with stakeholders and customers.
- Provided effective leadership within team monitoring and coaching staff.
- Sent out /weekly reports of quotes to Account Managers and the CEO using Excel spreadsheets)
- Monitored program performance and outcomes for successful delivery of services.
Education
Bachelor Of Criminology - Criminal Justice
Griffith University & OUA
Brisbane, QLD05.2025
Year 12 -
Para Vista High
Valley View, SA 01.1990
Skills
- Working closely with different stakeholders across various industries
- Ability to work independently or as part of a team and achieve targets
- Computer Skills including PACE, CRM, ABC Flowchart's, Advanced MS Access, Advanced MS Office, Advanced MS Publisher, Advanced MS Word, Advanced SAP, Advanced MS Windows, Citrix
- Teamwork and collaboration
- Training and mentoring
- Continuous improvement
- Records management
References
- Parkel Lermakat, NDIS Team Leader, parkel.lermakat@ndis.gov.au
- Warwick Knight, Origin Energy Sales Consultant, djwazadj@hotmail.com, 0418543540
- Tanya Haskell, NDIS APS4 Planner, Tanya.Haskell@ndis.gov.au
Timeline
Participant Support Officer
NDIA
04.2023 - Current
Relationship Consultant
MyPlan Manager
05.2022 - 08.2022
Case Management Specialist
Origin Energy
03.2012 - 02.2022
Bachelor Of Criminology - Criminal Justice
Griffith University & OUA
Year 12 -
Para Vista High