Shauna Flannery

Operated machinery to hoist captured fish onto the boat.

Organised and stacked lobster pots, ready to shoot out to sea.

Sorted and cleaned fish to store in refrigerator to prevent spoilage

• Knowledge of different beverages sold in both the bar and carry out
• Dealings with clients queries on party packages and discounts
• Dealt with deliveries and stock.

• Daily management of budgets and stock control
• Ensure safety procedures are followed
• Improve the overall performance of the store
• Oversee day to day tasks
• Provide feedback, coaching and performance evaluation
• Supervise new employees to ensure high standards of the store are been met
• Completed profit and loss performance reports
• Executed efficient and professional complaint handling utilizing the service recovery model
• Coaching and disciplining employees and enforcing systems, policies, procedures and productivity standards.

• Assigning staff to various restaurant locations to ensure all tasks were been carried out
• Perform routine check-ups within the Hotel to ensure all areas are been kept up to standard
• Demonstrated ability to maintain cost and portion control within the restaurant
• Highly experienced in customer service and dealing with guests to ensure all needs are been met
• Provided proper training and development for employees including the use of POS system and conflict resolution
• Handling of cash, including end of days cashier reports.