Shay Banwell

• Developed and implemented marketing strategies to attract clients.
• Created a welcoming environment for clients to enhance their experience.
• Oversaw staff training and scheduling for optimal service delivery.
• Provided training and guidance to all employees on proper sanitation protocols and customer service techniques.
• Ensured compliance with health and safety regulations across all services.
• Responded promptly to customer complaints or inquiries regarding services offered at the spa.
• Coordinated inventory management for spa products and equipment.
• Established partnerships with local businesses to promote spa offerings.
• Established relationships with local businesses to create referral opportunities for potential customers.
• Reviewed employee performance evaluations quarterly and provided feedback.
• Collaborated with other professionals in the industry to stay current on trends in health and wellness treatments.
• Managed daily operations of spa and wellness services.

Managing three locations and a minimum of 12 staff on a daily basis

Managed daily operations of franchise ensuring efficient workflow and customer service.

Recruited, trained and managed a team of employees to deliver excellent customer service.

Established team and individual performance targets to drive staff accountability and improve service delivery.

Training staff

Treatment of clients

• Handled day-to-day business issues expertly to maintain efficient, successful operations.
• Developed marketing strategies and organized customer appreciation events to enhance business visibility and client engagement.
• Overseeing stock take and health and safety regulations are being followed
• Employing and terminating employment
• Managed financial operations, including budgeting and expense tracking, to ensure long-term profitability.
• Maintained financial records, such as income statements, balance sheets and budget reports.
• Established systems for tracking inventory levels, sales figures and profits.
• Managed relationships with vendors, ensuring timely deliveries of products or services.
• Ensured compliance with health regulations and franchise standards for operational excellence.